Upgrade Storageadomasven
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We've pushed out an update that logs more errors today, so if it starts breaking again please come back with another Debug ID.
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Are you using Bookmarks to store citations (setting in Zotero Document Preferences)?
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Follow this to install the JDK https://www.zotero.org/support/word_processor_plugin_troubleshooting#libreoffice_5_on_macos_1011no_response_from_plugin Afterwards remove the extension from LibreOffice via the Extension Manager and reinstall from Zot…
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In updated versions of Word 2016 with Add-in macros should work even with "disable all macros except digitally signed macros" as long as in the Trust Centre, under Add-ins "Require Application add-ins to be signed by Trusted Publisher" and "Disable …
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What do you mean by "nothing happens"? Do you have an option in the right-click menu and it does nothing, or is there no option at all? Either way, you should update your Safari to the latest version and see if that helps.
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You can fix this for yourself by changing the hidden preferences `zotero.httpServer.port` in Zotero and `connector.url` in the Connector to use a different port. Zotero and the browser will need a restart.
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No option for Zotero Preferences when you right-click on a page either?
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The debug log shows you successfully loading the pubmed page and saving it successfully, and then refreshing the page where translators don't load. Is this inconsistent like that? Sometimes it works and other times it doesn't?
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What specific version of Word 2016 though? You want to be on 15.40
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This is technically possible to fix, but not very easy with the current codebase, so I'm not sure if it's going to be prioritised soon.
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Actually, don't. There is a bunch of [JavaScript Error: "Invalid proxy https://login.%h/%p: TypeError: parts[2].split(...).pop(...).match(...) is null"] errors in the report log. You should go into Connector Preferences -> Proxy and fix or remov…
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See https://www.zotero.org/support/troubleshooting_translator_issues
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Could you submit a Report ID?
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See https://www.zotero.org/support/word_processor_plugin_troubleshooting#libreoffice_5_on_macos_1011no_response_from_plugin
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Please provide more details on what's not working
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@sumaye73 , @HettyMerton you should try installing Zotero 5.0 Beta build, reinstall the word plugin in Zotero -> Edit -> Preferences -> Cite -> Word Plugins, and see if the crashing still occurs.
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Could you submit a Report ID from the connector?
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The debug log captures you browsing through various JSTOR and Hein pages that seem to be detected correctly by Zotero. What is the actual problem you are having? We really need a specific example, e.g.: I go to http://www.worldcat.org/title/wealth-o…
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RSS is poorly standardized and feed providers follow the standards even more poorly, so Zotero uses only a few very limited fields from feeds that are most likely to be present and there's no plans to improve that support at the moment. However upon…
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@adamsmith Translator tester is available when building the connectors with the debug flag for Chrome, Firefox and Safari. There's a button to open it in Preferences -> Advanced. As for documentation, that probably warrants a page higher-level p…
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See https://www.zotero.org/support/troubleshooting_translator_issues
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Go into Word Options -> Trust Centre and check your Macro Settings. In general, allowing macros from unsigned extensions should work (in the Trust Centre, under Add-ins), but if that doesn't do it, you should at least check "Disable macros with n…
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See https://www.zotero.org/support/troubleshooting_translator_issues @denizm please start a new thread for your issue
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Update Word to version 15.40
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I faintly remember having to fight LibreOffice really hard about a year ago in an attempt to get the extension working. Current versions of LibreOffice tend to freeze and hiccup with extensions and on MacOS doubly so. If running into installation p…
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I've created a ticket, should be an easy fix, but do ping this thread if it's still too large after a few version updates.
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@nitche01 Update Word to the latest version (currently 15.40). If you're still having problems then, please start a new thread.
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There still is a sync activity in the debug log. If you are getting a perpetual sync that never ends, the first thing to do there would be fix file permissions. Incorrect permissions are also most certainly the cause of Zotero not working with the w…
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Begin by running through https://www.zotero.org/support/troubleshooting_translator_issues
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The Debug ID is empty. Make sure you don't click "Clear Output" before "Submit Debug Report". Please follow the instructions in this comment