Zotero won't start: Report ID:1967994057
I am trying to start Zotero and it would not start.
The message keep coming up : There was an error starting Zotero.
Anyone know this problem?
The message keep coming up : There was an error starting Zotero.
Anyone know this problem?
For the problem with Zotero itself, see Reporting Startup Errors.
I just finished all the updates on my Mac. I though this would have sorted the issue.
My Zotero is updated as well.
Still the same issue.
Timestamp: 11/28/17, 3:45:18 PM
Error: 1511883918319 addons.xpi-utils ERROR Failed to write add-ons list to profile directory: [Exception... "Component returned failure code: 0x80520015 (NS_ERROR_FILE_ACCESS_DENIED) [nsIFile.moveTo]" nsresult: "0x80520015 (NS_ERROR_FILE_ACCESS_DENIED)" location: "JS frame :: resource://gre/modules/addons/XPIProvider.jsm -> resource://gre/modules/addons/XPIProviderUtils.js :: writeAddonsList :: line 1494" data: no] Stack trace: writeAddonsList()@resource://gre/modules/addons/XPIProvider.jsm -> resource://gre/modules/addons/XPIProviderUtils.js:1494 < checkForChanges()@resource://gre/modules/addons/XPIProvider.jsm:3829 < startup()@resource://gre/modules/addons/XPIProvider.jsm:2826 < callProvider()@resource://gre/modules/AddonManager.jsm:272 < _startProvider()@resource://gre/modules/AddonManager.jsm:759 < startup()@resource://gre/modules/AddonManager.jsm:941 < startup()@resource://gre/modules/AddonManager.jsm:3145 < observe()@resource://gre/components/addonManager.js:65
Source File: resource://gre/modules/Log.jsm
Line: 748
Timestamp: 11/28/17, 3:45:19 PM
Error: NS_ERROR_FILE_ACCESS_DENIED: Component returned failure code: 0x80520015 (NS_ERROR_FILE_ACCESS_DENIED) [nsIRDFRemoteDataSource.Flush]
Source File: resource://gre/components/nsHandlerService.js
Line: 392
Timestamp: 11/28/17, 3:45:19 PM
Error: [Exception... "Component returned failure code: 0x80520015 (NS_ERROR_FILE_ACCESS_DENIED) [nsIRDFRemoteDataSource.Flush]" nsresult: "0x80520015 (NS_ERROR_FILE_ACCESS_DENIED)" location: "JS frame :: resource://gre/components/nsHandlerService.js :: HS_store :: line 392" data: no]
Timestamp: 11/28/17, 3:45:28 PM
Error: A promise chain failed to handle a rejection. Did you forget to '.catch', or did you forget to 'return'?
See https://developer.mozilla.org/Mozilla/JavaScript_code_modules/Promise.jsm/Promise
Date: Tue Nov 28 2017 15:45:19 GMT+0000 (GMT)
Full Message: Unix error 13 during operation move on file /Users/amir/Library/Application Support/Zotero/Profiles/2mmq83qm.default/sessionCheckpoints.json.tmp (Permission denied)
Full Stack: JS frame :: resource://gre/modules/Promise.jsm -> resource://gre/modules/Promise-backend.js :: register :: line 199
JS frame :: resource://gre/modules/Promise.jsm -> resource://gre/modules/Promise-backend.js :: completePromise :: line 711
JS frame :: resource://gre/modules/Task.jsm :: TaskImpl_handleException :: line 455
JS frame :: resource://gre/modules/Task.jsm :: TaskImpl_run :: line 331
JS frame :: resource://gre/modules/Promise.jsm -> resource://gre/modules/Promise-backend.js :: process :: line 925
JS frame :: resource://gre/modules/Promise.jsm -> resource://gre/modules/Promise-backend.js :: walkerLoop :: line 806
JS frame :: resource://gre/modules/Promise.jsm -> resource://gre/modules/Promise-backend.js :: scheduleWalkerLoop/< :: line 742
Source File: (unknown module)
Line: 0
Source Code:
0
I noticed this problem started happening straight after I updated my OS on Mac.
If that works, you can close Zotero and copy the prefs.js file and 'zotero' folder (if there is one) from within the Zotero-Old profile to the equivalent location in the new one.
However, I cannot cite while I write on Word.
First thing to try is reinstalling the Word plugin from the Cite -> Word Processors pane of the Zotero preferences.
https://www.zotero.org/support/reporting_problems
Report ID: 809759349
I am using Microsoft Word Version 15.40 (171108).
My Zotero plugin for Word is updated.
However, I am unable to use citations as before.
While I can see the Add/Edit Citation tab in word, clicking on it to add item to the document does not do anything.
Zotero is open by the way.
I have just restarted the system just now as well.
When Zotero is closed then it says not able to communicate.
https://www.zotero.org/support/debug_output
Thanks
Separately, I would try to remove the Zotero.dot/Zotero.dotm files from your Word startup folder, restart Word and ensure that the plugin is gone, and then generate a Debug ID for reinstalling from the Cite pane of the preferences (and post it here if the plugin still doesn't work). Make sure that there's not an active sync when you generate the Debug ID.
I am not sure how to fix permissions since I am not literate in technical stuff.
I have old back up on a time machine. Can I delete these files for Zotero and copy them from one of the old ones?
By way here is the Debug ID D902082987.
But Word seems to be having problem.
Zotero needs to be able to access and write to /Users/[username]/Library/Containers/com.microsoft.Word/Data for Word plugin in addition to the profile directory and data directory
Dan wrote above:
I found two folders named Zotero and Zotero-old
Can I delete the old one?