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What version of Windows is this? Is Chrome pinned to stay on top of other windows? If you use Zotero with Word or LibreOffice, does the citation dialog appear over the document?
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You will in general get the cannot be inserted here error if you are attempting to insert citations/bibliography if your cursor is within a link. Both Paperpile and Zotero citations are encoded into the document as links and Paperpile's plugin might…
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Start by updating Word
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What version of Word are you on?
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Sorry it took a while to respond. I've looked at the document you sent but cannot see anything weird in it, aside from a couple of citations that are not linked Zotero fields (the ones you highlighted yellow). Either way, I'd highly recommend updati…
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I've reverted the commit for now. I removed it while working on some other bugfix and eliminating this as one possible source. I didn't see any reason to keep it then, but did not consider custom styles. We could write the updated 0.8 files to disk …
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This would be the problem, yes. Is this your personal computer? Can you revert the location to the default one? Is this a new install of Microsoft Word? As a last resort you could move Zotero.dotm to this folder, but there shouldn't be any reason fo…
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Have you checked the Word startup location? What is it set to? https://www.zotero.org/support/word_processor_plugin_manual_installation#locating_your_word_startup_folder
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In that case you should try to manually locate the JRE in the Java Options menu by clicking "Add".
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Is this your personal machine? What is the exact version of MacOS Mojave that you are running (such as 18A391)?
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See https://www.zotero.org/support/troubleshooting_translator_issues
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Now, my question would be why is it necessary to have that enabled. The bookmarklet works by loading an iframe to zotero.org in the page that you are saving and checking your authentication via a zotero.org cookie.
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You are getting this error, because you authorized Zotero with a different google account than the one which has access to edit the document. First make sure you have updated to the latest version of the Zotero Connector (5.0.49), then restart your …
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Close Word and Zotero. Open the Terminal, type (or paste) tccutil reset AppleEvents and hit enter. Reopen Zotero and Word and see if it works
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You'll need to go into LibreOffice settings and select your installed version of JRE. See the first 2 points in the "Could not create Java implementation loader" section https://www.zotero.org/support/word_processor_plugin_troubleshooting#could_not_…
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You should update to the latest version of LibreOffice 6.0.6 Still or 6.1.2 Fresh. They had a bug in versions prior to 6.0 where it would not detect versions of Java 10 and higher.
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@mpv71 are you storing citations in the document as Reference Marks or Bookmarks? You can check this in the Document Preferences found in the Zotero toolbar in LibreOffice. Bookmarks tend to be more easy to accidentally extend than Reference Marks a…
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Does the original computer still have Zotero 4 on it? If so, if you open the document preferences on that computer (under the Zotero tab), does the checkbox to store citation data in the document is unchecked?
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Does the screen artefact reappears if you enable the integration again? If so, could you post some screenshots and your Firefox version number? The document preferences and citation dialog windows should appear in front of other windows, when you f…
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The fields are grey to indicate that they have been inserted with automatic citation updates disabled and are not in their final form. They will go white once you refresh the document.
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Try resetting your word user options on the main account.
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You could try manual installation https://www.zotero.org/support/word_processor_plugin_manual_installation#word_for_windows
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Create a new user profile in Windows and see whether it works there (this is to rule out any user-specific configuration that might be causing the error)
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What version of Word (e.g. 16.15) are you running?
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The fix is now out with the Connector version 5.0.49. Make sure you refresh the google docs page after updating.
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@AnnaTlamkova if you copied in the citations from another document, edit any citation in the new document (you just need to have the citation dialog appear and press Enter, no need to change anything), and then try inserting the bibliography.
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The updated version of the Connector 5.0.49 is now out for Firefox and Chrome with the fix for the lock override.
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Thanks for reporting. We will have a fix out soon that will make the lock override work. Do you have any idea how the document got to this state in the first place? Do you have many citations in the document? Did you get any errors from the integrat…
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Whatever screen artefacts you are getting are most likely the problem of your browser or google docs itself since Zotero modifies the document editor minimally. You can disable google docs integration in the Connector Preferences -> Advanced, to …
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Do all computers have the Zotero Connector installed into their browsers and updated to the latest version? The Google Docs integration is not part of the document or google docs itself, but rather comes with the Zotero Connector.