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Is Zotero.dotm not present within the Zotero installation folder? What kind of security software do you have running?
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Are you experiencing any actual issues with using it, or just seeing this in the error log?
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Does inserting citations work in a completely new and empty document? Does inserting in this document fail everywhere? What citation style are you using in the document?
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@provartn We have pushed an update to the export code. Could you try exporting the document again and seeing whether it imports successfully in Word?
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It would be best if you could make a copy of the document in Google Docs pre-import and remove all surrounding text except for the few paragraphs where the issue is clearly visible, then share the document with support@zotero.org. Create a new threa…
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This seems like a case of corrupt document. The debugging broken documents instructions will be the only option that will allow you to fix this properly and definitely.
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Your citations will continue working in the document in Chrome. Go to our download page and click the Install Chrome Connector button. After installation the Zotero plugin will appear in Google Docs
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Right, it seems that the code which is supposed to select a citation in the document and display a prompt is failing in Safari. It is not clear whether we will be able to update it, since Apple is dropping support for the types of extensions like th…
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Could you produce a Debug ID from Zotero? No need to wait for longer than a couple of minutes this time. 1. Once again begin by restarting Zotero and Safari 2. In the Zotero Help menu, go to Debug Output Logging and select Enable. 3. Attempt to ins…
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Does the red progress bar from Zotero disappear, or does it stay open and you never get your citation in the document? Does this occur regardless of where you attempt to cite in the document?
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Could you produce a Debug ID from Zotero? 1. Begin by restarting both Safari and Zotero. 2. Open the Zotero Connector preferences 3. In the Advanced tab of the Zotero Connector preferences, check the box next to “Enable Logging.” Do not close this …
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Does it work well in a new document?
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As an aside, if coauthors have been inserting Zotero citations into the shared Google Doc using their own Zotero library and you import the Google Doc into Word to "polish" it, Zotero won't be able to find those and will just leave text-based citati…
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See https://forums.zotero.org/discussion/77416/available-for-beta-testing-move-documents-with-citations-between-word-processors
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Please explain in detail what your precise problem is and what steps you have taken so far.
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Did you check the tab with the Google document? It should display a prompt. Zotero is waiting for you to interact with it.
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First make sure your browser is up to date. Then restart both Zotero and your browser and try again.
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You do not have neither the Zotero menu option at the top nor the button in the button bar? Does the popup to "Edit with Zotero" appear if you place the text cursor over an existing citation?
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Does it help if you restart your browser? How about in a copy of the document (under File -> Make a Copy)?
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Did you recently update Word? You should go into Zotero -> Preferences -> Cite -> Word Processors and reinstall the Word plugin on both of the machines that you work on. There were bugs for a very specific part of users of Zotero that did n…
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Ok, could you step by step explain what you did up to this point, i.e. where the current citations are coming from, how you created the new document, what is working, not working, or working partially?
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Is this a completely new and fresh document? In the Zotero plugin, under Document Preferences, are citations saved as Fields or Bookmarks?
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Did you close and open the document before the problem occurred? What file format is the document saved as?
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Is Zotero.dotm present under Developer -> Word Add-ins in Word?
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@mgoldsby Does it appear if you restart the browser?
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You may be able to use the Word feature which allows merging different revisions of the same document. See https://support.office.com/en-us/article/compare-and-merge-two-versions-of-a-document-f5059749-a797-4db7-a8fb-b3b27eb8b87e
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Did you use the export/import feature form the Zotero Beta to move between Word and Google Docs? Can you edit any of the citations in the document within Google Docs?
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How long is the document? If you refresh the webpage, how long does it take for your whole document to load in the browser, before you can scroll all the way down to the last page? How many citations do you currently have in it?
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See https://www.zotero.org/support/kb/multiple_instances
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You are on Zotero 5.0.64, while the latest version is 5.0.66. Please update and see if you still receive an error message.