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After restarting the browser when you interact with the Zotero plugin in Google Docs do you see a new window appear asking for authentication of Zotero with Google Docs? If not, do you see a new browser window appear and quickly disappear? If none o…
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A bug has recently surfaced (possibly due to some changes by Google Docs) which had broken copy-pasting citations, but since has been fixed and we know of no bugs that would prevent citations from copying properly as long as the Zotero Connector is …
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See the debugging broken documents instructions
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@NoisyNarrowBand Do you see the high CPU usage right after restarting Safari, or is it after running it for a while, perhaps visiting some specific page?
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Could you submit a Report ID? What version of Word is this?
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@mihussai The citations in your document are unlinked (the underlying field codes Zotero stores to identify the items are gone from the document) and triggering a Zotero action (any action will have the same result) is making Zotero notice that. The…
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Could you try disabling the ZotFile extension in Zotero and see whether it improves?
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Have you tried restarting your computer after disabling all security software?
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Moving text by dragging via mouse is likely to break links between citations. We'll see if we can get it to work. Cutting and pasting should work fine with the current version of the Connector. Can you reproduce it in a new document? If you have yo…
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@eu00462 See adding items to Zotero. If you don't see the Zotero button in Safari and this is urgent then you might want to use Chrome or Firefox for now since the Zotero Connector is very stable on those browsers.
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What do you mean with "connector becomes blue"? What do you mean by "it doesn't keep the references right"? Does the ability to edit them with Zotero disappears? Can you edit the citations that you are copying in this document before the copy? Can …
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You need to fully remove the bibliography. Do not leave even a single list. The bibliography is corrupt, which is what causing the issue in the first place. You need to remove it completely and reinsert. I am not sure what you're saying about downl…
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When Zotero inserts citations it needs to be in no markup mode and after that Zotero turns markup back on if it was enabled before the insertion. Problem is Simple Markup has been added in a relatively recent version of Word and there is no API to c…
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@reneeohikuare Did you transfer this document from LibreOffice to Google Docs? Did the document already have a bibliography when you worked on it in LibreOffice? To fix the problem you should remove the bibliography completely and reinsert it from t…
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Could you submit a Debug ID after the name change? Could you create a new user account on the Mac and see whether Zotero integration works there?
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Have you tried restarting your computer? Does it work if you rename Microsoft Word.app to something else temporarily (e.g. "MS Word.app")?
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(3)(+0000000): Integration: MacWord16-setDocPrefs:'/Applications/Microsoft Word.app:/' invoked For some reason there's a colon `:` symbol in the path to Microsoft Word.app on your Mac, or at least that's what Word reports to Zotero. Could you confir…
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The release version Zotero Connector is available for Firefox and Chrome, as well as a Beta Connector for Safari. If you download the release version of Zotero simply navigate to https://www.zotero.org/download/ in either Firefox or Chrome and an op…
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@gdr105 what citation style are you using?
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@reneeohikuare what citation style are you using?
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@glythgoe It does seem that on macOS Catalina Word integration is much faster than what it was on Mojave and below. If you need to submit this work relatively soon it might be risky to try to update the operating system on your main computer, but if…
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Oh, I should also add that I can very easily trigger an annoying error message by opening the bar or the classic window, clicking on the page, deleting the {Citation} placeholder, then opening it again and doing things the right way. [...] As for th…
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Yes, it is generally safe for anyone to edit a document with Zotero citations as long as they're not copying/cutting and pasting citations around. Although we highly recommend the editors install the Zotero Connector just in case. Note that the Zote…
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The Undo LibreOffice bug was fixed with 5.0.20 version of the Zotero plugin in December 2019. To prevent this in the future you should update to the latest version of Zotero and to ensure the latest version of plugin is installed in LibreOffice go i…
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Are you looking in C:\Program Files (x86)\Zotero\extensions\zoteroWinWordIntegration@zotero.org\install? If it's not there then something on your PC is still removing it after installation. You could try disabling the Windows Security real-time prot…
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Windows Security does not conflict with the Zotero extension. Have you tried reinstalling Zotero since removing the security software? Does Zotero.dotm not appear in the installation folder after reinstall?
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The fix is now available in the release version of the Connector for both Chrome and Firefox.
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Zotero does not directly support collaborative writing with Mendeley, but at least in the past document cited with Mendeley Desktop in Word and saved as .doc(x) were compatible with Zotero and vice-versa in that you could edit citations and generate…
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This feature never existed on any of word processors where Zotero works. While desirable, it is difficult to implement due to a variety of technical reasons and is not expected to exist any time soon.
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See https://www.zotero.org/support/word_processor_plugin_troubleshooting#zotero_tab_does_not_appear_in_the_word_ribbon