Zotero.dotm file for microsoft word plugin installation folder gets deleted soon after installation
Zotero.dotm file for microsoft word plugin installation folder gets deleted soon after installation.
I have tried following things:
1. Enabled word add ons through: Tools → Add-ons → Extensions
2. Tried to install/reinstall word plugin through: the Cite pane of Zotero preferences
(it shows an error message which states "ensure that word is closed"
3. Tried manual installation but could not proceed as Zotero.dotm file not available in installation folder which is empty
4. In word add in: developer option in word start up again does not contain Zotero,dotm file
5. Un-installation, re-downloading- re-installation did not help: "zotero" is seen on word for some time (10-15 minutes) but soon it disappears. Even if I copy and save "zotero.dotm" file in some other folder it disappears from there. Either it shows that the folder is empty or shows that 'this file is deleted or missing' so I can not do even manual installation.
6. Some times I noted that zotero.dotm file and word plugin disappears after I login in zotero
7. I also added "Zotero.dotm" file in the folders to be excluded from the Quickheal virus scan. I even tried disabling the antivirus. But the Zotero.dotm file still disappears eventually.
Please provide a solution, thank you!
I have tried following things:
1. Enabled word add ons through: Tools → Add-ons → Extensions
2. Tried to install/reinstall word plugin through: the Cite pane of Zotero preferences
(it shows an error message which states "ensure that word is closed"
3. Tried manual installation but could not proceed as Zotero.dotm file not available in installation folder which is empty
4. In word add in: developer option in word start up again does not contain Zotero,dotm file
5. Un-installation, re-downloading- re-installation did not help: "zotero" is seen on word for some time (10-15 minutes) but soon it disappears. Even if I copy and save "zotero.dotm" file in some other folder it disappears from there. Either it shows that the folder is empty or shows that 'this file is deleted or missing' so I can not do even manual installation.
6. Some times I noted that zotero.dotm file and word plugin disappears after I login in zotero
7. I also added "Zotero.dotm" file in the folders to be excluded from the Quickheal virus scan. I even tried disabling the antivirus. But the Zotero.dotm file still disappears eventually.
Please provide a solution, thank you!
I have uninstalled the quick heal antivirus from my laptop. Now there is only windows security in my laptop. Yet, I can't see Zotero.dotm file in installation folder.
Can windows security be responsible for this?
Do you have any idea how to fix it?
Interestingly, exactly same issue happened with my wife's laptop two d at days ago.
We both also faced startup issues with our MS word since then.
Can there be any issue with Microsoft?
Thank you again.
Thank you.