Upgrade Storageadomasven
About
- Username
- adomasven
- Joined
- Roles
- Member
Comments
-
What did you mean in your previous comment with "it no longer appears". If you restore the original Zotero.dotm file, what line does running the Zotero macro from Visual Basic editor fail on? Oh, no need to do that. If you restore the Zotero.dotm f…
-
Yeah, there's occasional problems with profile config or even cached scripts or similar. If you're having problems with citations not being detected and it happens in a new document please create a separate thread with the steps on how to reproduce.
-
Could you take a screenshot of the problem, upload it somewhere (like Dropbox) and post the link to it here? Does it work if you refresh the page?
-
You could try creating a new Firefox profile and see whether it works there.
-
You should disable other extensions and see if the issues are fixed. If not, it might help to try testing in a new Firefox profile. If you still see the problem, what is the citation style that you are using? What are the exact steps to reproduce th…
-
If your document is saved on OneDrive try saving it on a local driver, or changing the name of the file to not include any space " " characters.
-
Could you start Zotero with debug logging in the terminal window, run it until it crashes, then copy the terminal output, paste it on pastebin.com or similar and send a link to the output to support@zotero.org?
-
If the Zotero menubar does not have any entries there is some problem in the browser, very likely a conflict with another extension. Google permissions for Zotero have nothing to do with the issue you're seeing. You should try disabling other extens…
-
Could you submit a Report ID from Zotero after a failed insertion?
-
Have you by any chance moved Microsoft Word.app from /Applications to some subdirectory? Perhaps with latin characters with diacritics?
-
Before replacing that line, did you try running the Macros manually? Which line did the macro fail on?
-
You should see this thread where we did some extensive troubleshooting of the issue with one of our users. If you need help with the technicalities I'm sure your university IT will be able to assist. This is an error that we unfortunately simply don…
-
Make sure you restart Zotero and your browser first. Then go to the document where you want to open the document preferences and select "Document Preferences" from the Zotero menu. If the document preferences window does not appear, make sure you lo…
-
@chrisbuttimer @rwany_sibaja @criktech You should all try to download the Zotero Connector Beta (for Firefox), not the Zotero beta (the desktop client) and try testing whether citing works correctly.
-
Could you generate a Debug ID and post it here for an attempt to use the plugin? Click through any error messages you get before submitting.
-
You should never run Zotero (or other software) as Administrator as that might open up a vulnerability to your system. If you installed Zotero as administrator you should uninstall it and reinstall normally. If you're still seeing a problem, could y…
-
How long did you wait on the Windows computer? You should allow to run it for at least half an hour. On the MacBook could you start Zotero with debug logging to the Terminal, run the refresh operation until it crashes, then copy and paste the result…
-
@aarwdc @taeven Could you try the Zotero Connector Beta and see if it is fixed there?
-
@TiemeHistory Actually can you try the Zotero Connector Beta and see if it is fixed there?
-
@chrisbuttimer Actually can you try the Zotero Connector Beta and see if it is fixed there?
-
Do you get any error messages or does Zotero closes completely? Have you tried thedebugging broken documents steps?
-
This error generally indicates that Word is having problems running AppleScript. This might be a system-wide issue on your machines or some new restriction on Word. It is likely to be caused by security software, Word extensions or some other softwa…
-
You should remove all instances of {Updating} in your document and try inserting citations again. If that doesn't help can you reproduce the issue in a new document? If you have problems with citations unlinking you should start a separate thread a…
-
This is a problem with LibreOffice not being able to use your JRE and not specific to Zotero. You should try different versions of Java. Make sure LibreOffice sees them and they are selected when testing.
-
Could you submit a Report ID from Zotero after a failed citation insertion/edit?
-
Sorry, I've tried reproducing this on my own Mac, but it works fine, so there's something more going on than just the locale alone on your system. I don't think we'll be able to fix this or provide troubleshooting steps on our end.
-
@markalroy Sorry, but I cannot suggest much for Office 2013. We have been getting occasional crashing reports from Office 2013 users for the past year. Updating to Office 2016 or later is likely to help.
-
There hasn't been any changes to 5.0.95 in terms of what the template installer does. The only bug we had was in the version checking code that falsely reported the template version to not be up to date even after installing the newer version on sta…
-
If you run the installation manually for this user does the extension get installed? Does extensions.zoteroWinWordIntegration.installed change to true?
-
Deleting a reference from Zotero wouldn't have stopped it from appearing in your document. To remove a citation from the document you need to remove it there. For more on how to troubleshoot such issues to see the debugging broken documents steps.