Upgrade Storageafrjc
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OK -- thanks for the suggestion re: 7 beta. I've installed it now and Zotero started with no problem twice in a row, so I guess 7 will 'solve' it, whatever it was. So far so good, and thanks much! Rich
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OK, so that error message only comes up sporatically, and when it happens Zotero crashes as soon as I do anything with the error message box. Using the terminal method, I took a video of the terminal as it crashed another time (when it didn't come …
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Here's all I could capture from the terminal window before it blinked out and Zotero crashed -- I hope I got the last two lines I could see, but I was trying to work fast before it closed. Here's what I got: zotero(4)(+0000002): SELECT itemID, …
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OK -- I've tried that now and got a window with the following text: There was an error starting Zotero. You can report this problem in the Zotero Forums. TypeError: e.message is undefined Zotero.DBConnection.prototype.isCorruptionError/
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Thanks -- I've tried this now using both the -ZoteroDeBug method and the -jsconsole method. In both cases, the program tries to start, I can see the appropriate window while the Zotero is loading, but then both Zotero and the second window blink o…
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Hello again, On August 16th, dstillman wrote: "OK, so you're just hitting the memory limit of the Windows app, which is around 3 GB for technical reasons. It's certainly surprising that you're seeing that just from opening Zotero, but there may be…
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Yes... complicated. First, thanks for looking in to it, I certainly appreciate it. The 'deletions' in the workflow were a thing I tried for a while to gain control -- through duplicating notes (with all their relations) over and over until one wou…
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I've sent an email to support with a video attached and a link to this thread.
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OK, I didn't know this was possible -- thanks for the tip. Here's one Debug ID: D413457838 (it was hard to get the timing right, the copy/paste function only seemed to work so long as Zotero hadn't crashed yet)
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OK, thanks. No, PDF tabs weren't open, so that's not part of it.
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no, no crash report from Windows. Watching the task manager, memory started by fluctuating around 2000 MB, went down to 1000 MB for a bit, then before crashing went up and up to 3000 MB, which was where it crashed. No, no plugins installed in Zote…
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I just followed the link to finding the Zotero data directory -- the zotero.sqlite file is in the default location, in the C:\Users\\Zotero folder.
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[Repeated from an email: I'm not sure which you prefer] Hi, thanks for the quick reply. What happens: I closed the app about five days ago and restarted the machine. Since then when I go to start the app it begins, the screen comes up, it says it…
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Thanks so much!
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Yes, I do. Thanks for your help. r
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Sure -- here you go, and thanks in advance for any help you can give. Rich D45764813
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Zotero 5.0.80 just installed, and this issue is resolved! Thanks so much!
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Thank you!
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Great -- again, thanks so much for your help with this issue, it makes working with Zotero (which I do a lot) much smoother. I am still having the issue on my Windows 10 machine ("Zotero download display buggy on new install") that we discussed a c…
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I've installed the beta and, yes, it seems to fix the problem. All the functions that slowed it down on my Windows 10 machine are running more or less as fast as I'm used to or would expect. I don't have my Windows 7 machine here so can't test it …
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I'm giving it a shot now.
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Thanks, I'll keep my eye on that one too! r
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Hi there, Did my Debug ID help at all? Are you working on this? I'm still having the issue and could send another Debug ID if that would help. Thanks.
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Sure, here you go. D516232064 I deleted about five extraneous elements in an automatically downloaded citation. Prior to the update, doing this would have been seamlessly quick: delete/tab, delete/tab, delete/tab and so on. As it was, it took ab…
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Hi, thanks for getting back to me, and I'll look forward to hearing from you next week too. As to today's questions... The other computer is not running the same OS. The new computer is on Windows' latest OS. My other one is running Windows 7. …
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Hi there, I don't suppose you've had a chance to look at the debug logs I submitted yesterday? I'm still having the troubles. Thanks for your assistance.
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Well, it really is my lucky day. I replicated the problem again with the left pane closed this time and debug logging enabled. Here's another ID report: D1039080461
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Hi again. OK. So, I opened up Zotero this morning, opened the left pane, shut off auto-sync, and re-started with the debug logging enabled and this time I did replicate the problem, so perhaps we're in luck. Here's the ID # for the report: D1808…
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Just for one more data-point though. I turned auto-sync back on, did a few more changes in my notes, and it almost immediately crashed for the first time in hours -- with the left pane still closed.
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Hi, no, I actually forgot to try it that way, so the left pane has been closed the whole time (both with auto-sync on and with it off). I can experiment with that when I get home tonight or again tomorrow morning, but again, won't have time immedia…