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Hi, I'm getting a similar error: "An error occurred while trying to export the selected file". In my case, I'm exporting just 20 references as a RIS file to import into an NVivo project so am sure this is the correct method. Could you help fix the…
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This is brilliant! Thanks @adamsmith
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I did the above with 'track changes' turned on, so I initially thought that this might explain the big difference in word count, but have repeated without 'track changes' and the result is the same.
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Thank you. That's such a simple thing but I hadn't realised that zotero could do this.
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I have sent some crash reports today.
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@adomasven Yes sometimes just with one doc open. I don't think there is a crash report but will double check when it next happens.
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I am finding that the newer builds have been working OK but with intermittent crashing and then unable to enter a reference in the document location involved in the crash. I think it is worse with more than one document open. Overall, this has bee…
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It appears to be solved for now. But the issue was that it was defaulting to a location on a USB drive and I could not change the location either by going via the dialog box or through preferences, and it would not change back to the zotero defaul…
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Having been back into the university this morning, the problem appears to have resolved itself. I was able to select a new directory location.
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IT were suggesting reimaging because they thought it might be a problem with having zotero on university network. They uninstalled and reinstalled on the C:drive. However, zotero was still remembering the location and we could not get it to forget i…
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Current setting is D:\ (external USB drive). I was able to select this when the new zotero was first installed on new machine (in case it's useful, unfortunately IT had installed the program files on a network drive at this point) When I opened zot…
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I also seem to have some other problems following the new installation. e.g. capturing references from chrome is taking a very long time and I have also had to disable the proxy settings. I imagine that these issues may be related to the way in wh…
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My IT support have uninstalled and reinstalled the software but somehow Zotero is still remembering the previous location and constantly defaulting. The technician can only suggest that the machine is reimaged to remove whatever issue is causing thi…
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I'm no technical expert but I'm wondering whether the newer versions of zotero are requiring higher performance from the machine's hardware. My laptop was several years old and I have now been upgraded. On first testing, the citation issues appear t…
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It looks from the link as though I need to be able to complete 3 before testing 4. Sorry can't do. Is there no way, I can go back to a version of Standalone from e.g. Sept and just stick with that for now? I'm in the last 6 months of my PhD and the…
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Here is the debug with the crash testing fix D1280034400 And with Simon's build D1565425577 (I could not do these as part of the same procedure as I need to close zotero to replace the files in windows integration files) 3. - I don't have control …
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@adomasven have you thought of having a 'known problems' / 'solutions' page for collecting these kind of fixes. They are easily lost in the threads. I, for instance, had not realised that the speed problem could be fixed by reverting to simon's buil…
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Look back to 20th December message from @adomasven and the few messages after that. Make sure you have the right set of files - he corrected the link in a message below the first set of instructions. It is quite simple to do. Make sure that you sa…
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@ShathaS If you look back on this thread, you will see instructions to change a set of files to 'Simon's Build'. Follow those carefully and the problem may be solved. Good luck with submission.
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@adamsmith i think you're replying to a message I edited. I made a mistake - I had changed the files to the newer version on a request from one of your colleagues and forgotten that I had done that. Simon's build seems to be solving the speed issue…
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Ahh. Thank you. I had been using the slightly newer set of files which solved most of the crashing but I still had the speed issue. I will (very thankfully) go back to Simon's build - it has been driving me up the wall!
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@adomasven are you saying that the speed issue is completely separate? Several of us seem to be having the two issues together as @andeholmberg describes. It can take 30 seconds or more to add a citation into word even using Simon's build.
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I have the same issues. Even with Simon's build, I am finding that the connection to Standalone is extremely slow (sometimes taking more than 10 seconds to search for a reference using the Word extension). Previously I thought this might be related …
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I have not been using zotero so intensively over the last few weeks but it has not been crashing using simon's build (only the one time as reported above).
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I am definitely using the latest version (have been hibernating rather than closing down machine). Have now restarted (which may make the system run better) and replaced the zoteroWinWordIntegration files again. I'll keep testing and report back.
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I have not been working as intensely over the last week but it has seemed better. However, I am having the same problem again today. I am wondering whether this issue is related to the 'speed' at which the university system is operating (sorry I…
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How can I stop Standalone automatically installing new updates if I close standalone? (I've been leaving standalone open) I think that closing and reopening will automatically install new updates and that this will override the set of files I have …
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I've been offline for Christmas but will be using standalone again in due course and will report back ...
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Thank you. I'll get back to you when I have had a chance to test it. Happy to help with debugging. Back in a few days.
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I spoke too soon. Still having the same problem.