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Please update your apps, this issue has been fixed in later versions.
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The issue happens because the text used in the PDF is a bit malformed and currently the iOS/iPadOS Zotero app is too strict, and it crashes when this malformed text is used. We have a fix though, which will be included in the next update.
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If the documents are scanned without OCR, then it's just pages of images for Zotero, there are no characters to be selected for highlighting/underlining. Other readers may perform OCR on the fly to allow you to select characters, to some extend, but…
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Can you check if this happens for a specific document only, or for any document you try to annotate?
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The screenshots are from the macOS version. Which version do you have an issue with? The iOS/iPadOS one or the macOS desktop one? Maybe you can share a video of the exact issue you have?
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Hey @Limm0405, can you provide some more info? In the debug log you sent there is only an ink annotation added and then deleted.
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Hey @Freelove, for the time being you can select the abstract text, and translate it therfore, when editing the item detals. We'll improve it that is also selectable in non-editing screen.
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@Tomero if it happened that many times, it seems to be an issue with this specific file, please do mail it to support@zotero.org and mention this thread.
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Hey @Tomero, does this happens every time you try to highlight this text, or was this an one time occurence? Can you please mail the file with this issue to support@zotero.org and mention this thread?
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Hey @nbrt, this indeed seems an omission in the iOS app. Thanks for reporting it. Expect a fix in an upcoming release.
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Hey @mcdonaldmichael, I got a Pencil Pro myself and verified that squeeze works as expected. So to try to find what is happening in your case, can you please answer some more questions: - Does squeeze works as expected for you in other apps? - Which…
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Hey @andressa_valente, can you please provide some more info? Were you just reading, or were you doing a specific other action? Such as creating an annotation of a specific type, or tapping one to open its details. Were you scrolling at the time? Wh…
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Hey @dboyk, was this an one time occurence, or is this an issue you can reproduce when performing the same steps? In the latter case, does it happen for other documents as well, or just for the specific one?
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Hey @LPMHC, can you please provide some more info? What type of annotation were you creating? Was the speech to text for an annotation comment, or something else? Does it happen consistently, or was it an one time occurence? Finally, you have iOS 18…
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Hello @ylmnice, can you please describe what you were doing when the crash occured? Is this an one time occurence, or is it something that you can reproduce?
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Hey @snowman173, can you please provide some more info. When you tap the item that starts the attachment download, it just stops after a while? Ideally, can you share a video of this issue? You share a link here, or mail to support@zotero.org and me…
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Hey @Rockylzh, thanks for reporting that. The server responds with a status code 429 (Too Many Requests), which for the time being the app doesn't handle correctly. In a future update it will properly treat this as an error. In the meantime, you can…
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Hey @dzx-shanshan, please update your apps, the issue has been fixed in newer versions.
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Hey @yufei54, please update your apps, the issue has been fixed in newer versions.
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Hey @Zeno_PapersGathering, you also got an old version, please update your apps, as the issue should be resolved in the latest ones.
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Hey @mcdonaldmichael, we are looking into this. Can you please let us know what you have selected as the preferred squeeze action? You can find this setting in Settings > Apple Pencil > Actions > Squeeze
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Hey @ysy1023, can you please describe how the crash occured? Furthermore, please update to the latest version.
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https://forums.zotero.org/discussion/123337/ios-crash-when-opening-the-trash
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Hey @fayçal.djebari, can you reproduce the crash each time you highlight this sentence?
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Hey @Slamdunker23, the aforementioned fix is in the latest beta. Can you try it and let us know if it resolves your issue? https://www.zotero.org/support/beta_builds#zotero_for_ios_beta
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Hey @vinwilbe, does it crash each time you try to open this specific document?
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Hey @pb18citation, can you reproduce the issue consistently, or was it an one-time occurence. If so, can you provide instructions or share a video (you can also mail it to support@zotero.org mentioning this thread). Does it happen for a specific doc…
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Hey @j-mb, can you recreate this crash, and if so, can you please provide the steps or a video recording? When you added the new tags, did you do so on which item type?
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Hey @nbrt, this is the place, you just have to be patient. https://www.zotero.org/support/forum_guidelines#be_patient
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Hey all, if possible, can you please record a screen recording that will show the following: - the scrolling lag you describe when using the pencil to scroll - normal scrolling, using your finger instead to scroll, for the same PDF Share the video …