Upgrade Storagefcheslack
About
- Username
- fcheslack
- Joined
- Roles
- Member, Administrator
Comments
-
This isn't a general problem. It looks like your account ended up in an unexpected state when the new payment details were entered. Your subscription is active again and it should renew tomorrow with the new payment details. If you still have troub…
-
We were able to reproduce this and it should be fixed now. Thanks for reporting.
-
Yes, those are different Zotero accounts.
-
No, it should take effect almost immediately after they add their tufts.edu email address and show in their storage (note that it will show on the left side, while the right side will still show the free personal storage level they would have if the…
-
Open the trash. Select items you want to restore. Right-click > Restore to Library.
-
I can reproduce this on Kubuntu 22.04
-
We would need an example DOI that's not working for you.
-
What Zotero account is this for? The account you're posting from hasn't been upgraded and doesn't need storage. If you upgraded a different Zotero account, email storage@zotero.org with the details and we can help sort it out.
-
https://www.zotero.org/support/kb/files_not_syncing#short_answer You're at the storage limit.
-
Fixed. Thanks.
-
Just the short answer. You're at your storage limit. You're almost certainly getting a sync error when you sync from your Macbook that says files were not uploaded because you're out of space.
-
https://www.zotero.org/support/kb/files_not_syncing#short_answer
-
Each Zotero account belongs to the user that registered it, and is covered by our ToS and Privacy policy, even if it has storage supplemented by a Zotero Institution subscription. Users can bring Zotero accounts that they already had, as well as kee…
-
Note that Zotero collections (indicated with a folder icon) are different from group libraries. Groups are how collaboration happens in Zotero. https://www.zotero.org/support/groups All storage for a group library counts against the group's owner.…
-
Public Open groups can't have files attached. Only Private or "Public Closed" groups can have file attachments.
-
The page referenced in the error message says what the problem is and how it will generally be resolved. https://www.zotero.org/support/kb/site_access_limits
-
If you get storage because of a university email address, you can keep that email address as a backup on your Zotero account and you'll still qualify for unlimited storage.
-
Assuming you're talking about the Edge connector, it just needs to be installed from the Edge add-ons store. If this is an institutional computer/network, it may be blocking you, which would apply to any Edge add-ons, not just Zotero.
-
It's not currently possible to do that yourself, but you can email storage@zotero.org and we can help you do that.
-
Most of your groups show up in search currently if you search the name. Not all groups will show up in search to reduce spam. You can always find your own groups when you're logged in from the groups page (https://www.zotero.org/groups/). Other peop…
-
https://www.zotero.org/support/kb/changes_not_syncing
-
To set up the Zotero Desktop application to get the data you already entered in the web library, you just need to set up syncing with the account you've been using. Open the sync pane of the Zotero preferences and enter your login information. http…
-
Your understanding is correct, but the group owner is out of storage. They should make sure they're logged in to the correct account when checking. They should see the group included in the storage usage in their storage settings. https://www.zotero…
-
https://www.zotero.org/support/kb/changes_not_syncing
-
https://www.zotero.org/support/kb/connector_zotero_unavailable
-
If you just did this, you should be able to restore a deleted collection from one of the automatic backups. Note the specific instructions for restoring collections. (Also note that the items are most likely still in your library root, even though …
-
https://www.zotero.org/support/kb/changes_not_syncing
-
This is planned for the near future.
-
https://www.zotero.org/support/kb/importing_standardized_formats
-
I'm afraid that subscription was not renewed last year and has been disabled.