fcheslack
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- Username
- fcheslack
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Comments
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Fixed. Thanks.
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Just the short answer. You're at your storage limit. You're almost certainly getting a sync error when you sync from your Macbook that says files were not uploaded because you're out of space.
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https://www.zotero.org/support/kb/files_not_syncing#short_answer
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Each Zotero account belongs to the user that registered it, and is covered by our ToS and Privacy policy, even if it has storage supplemented by a Zotero Institution subscription. Users can bring Zotero accounts that they already had, as well as kee…
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Note that Zotero collections (indicated with a folder icon) are different from group libraries. Groups are how collaboration happens in Zotero. https://www.zotero.org/support/groups All storage for a group library counts against the group's owner.…
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Public Open groups can't have files attached. Only Private or "Public Closed" groups can have file attachments.
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The page referenced in the error message says what the problem is and how it will generally be resolved. https://www.zotero.org/support/kb/site_access_limits
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If you get storage because of a university email address, you can keep that email address as a backup on your Zotero account and you'll still qualify for unlimited storage.
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Assuming you're talking about the Edge connector, it just needs to be installed from the Edge add-ons store. If this is an institutional computer/network, it may be blocking you, which would apply to any Edge add-ons, not just Zotero.
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It's not currently possible to do that yourself, but you can email storage@zotero.org and we can help you do that.
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Most of your groups show up in search currently if you search the name. Not all groups will show up in search to reduce spam. You can always find your own groups when you're logged in from the groups page (https://www.zotero.org/groups/). Other peop…
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https://www.zotero.org/support/kb/changes_not_syncing
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To set up the Zotero Desktop application to get the data you already entered in the web library, you just need to set up syncing with the account you've been using. Open the sync pane of the Zotero preferences and enter your login information. http…
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Your understanding is correct, but the group owner is out of storage. They should make sure they're logged in to the correct account when checking. They should see the group included in the storage usage in their storage settings. https://www.zotero…
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https://www.zotero.org/support/kb/changes_not_syncing
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https://www.zotero.org/support/kb/connector_zotero_unavailable
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If you just did this, you should be able to restore a deleted collection from one of the automatic backups. Note the specific instructions for restoring collections. (Also note that the items are most likely still in your library root, even though …
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https://www.zotero.org/support/kb/changes_not_syncing
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This is planned for the near future.
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https://www.zotero.org/support/kb/importing_standardized_formats
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I'm afraid that subscription was not renewed last year and has been disabled.
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The Zotero account that purchased the Lab subscription will have a link at the top of their storage settings to "Manage Storage for " You'll add the email addresses that should be included there. If any users registered with a different email addr…
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https://www.zotero.org/support/kb/changes_not_syncing
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For reference, the 1970 date would be from a value of 0 for a unix timestamp.
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Currently Zotero Lab subscriptions only renew for a full additional year with the new number of users. If you're not ready to do that, email us at storage@zotero.org with the details and we can invoice you for only the new users.
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All storage for a group library comes from the group owner's storage. You purchased storage under the account you're posting from, but it does not own your groups. If you meant to upgrade storage for usage with group libraries, the current group ow…
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You can update your email in your account settings. https://www.zotero.org/settings/account
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Do you get an error even loading your storage used when you go to your storage settings, or just when you try to purchase? I don't see any issues with loading your storage data. If it's only after trying to purchase, this is generally a problem f…
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Sorry, I think this is a case of an error message that should be clearer. From your storage, you shouldn't see that for your personal library or groups you own, so this would have been in a group you don't own. The owner of the group would need t…
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Sorry about that. The account was flagged by our automated systems. It's been restored.