Upgrade Storagefcheslack
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What problem are they having adding a new email address? A primary email address can only be removed from the account if a new email address has been added and verified.
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Adding your university email address to your account only provides unlimited storage if your university has a Zotero Institution subscription. The Zotero account you're posting from should not be getting any storage quota error. Check what Zotero a…
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If Windows is in "S Mode" apps can only be installed from the Microsoft store. Zotero is not available through the Microsoft store. https://support.microsoft.com/en-us/windows/windows-10-and-windows-11-in-s-mode-faq-851057d6-1ee9-b9e5-c30b-93baebee…
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By default, deleted items are sent to the trash temporarily. To make sure the deletions are complete, you need to finish by deleting them from the group library's trash by emptying it. If you don't want to sync files at all for the group, you can a…
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Open the "Trash" collection then In desktop app: right-click > restore to library On web library: select item > "restore to library" button at the top of the items list.
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Right-click the install link on the download page and "Save link as" to download the xpi.
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It's possible to configure Firefox to block installing add-ons from websites, in which case it appears to just do nothing. You can check that from your Firefox preferences under Permissions > Warn you when websites try to install add-ons > E…
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Yes, if you're using a standard feed reader to consume it, the API key would need to be passed in via the url. In that case you should make sure the API key has only the fewest permissions necessary for what you want.
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If it says they have the invitations pending for the email addresses you invited, then you did it correctly. The emails for large numbers of invitations over a short period of time are sometimes delayed. Group invitation emails are sent in a stand…
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https://www.zotero.org/support/kb/web_vs_desktop The web library is not a replacement for the desktop app. There are a lot of things you will only be able to do with the app.
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https://forums.zotero.org/discussion/106716/available-for-beta-testing-updated-reader-with-epub-snapshot-support-and-new-annotation-types/p1 text annotations are in the 7.0 beta now.
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Just set up syncing in the Zotero desktop app. https://www.zotero.org/support/sync
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https://www.zotero.org/support/kb/changes_not_syncing I'm guessing #5 By the app version do you mean the iOS app? It doesn't look like the account you're posting from is being used for either a desktop or iOS app.
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What type of device?
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It's not currently possible to import using the web library. https://www.zotero.org/support/kb/web_vs_desktop
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https://www.zotero.org/support/kb/files_not_syncing The short answer. You're at your storage limit.
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If an attached file has been uploaded, you'll see the attachments listed at the bottom of the metadata details. There would be a link to open/download on the right, or if you open the attachment details it would have open or download buttons shown …
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right-click on "My Library" > Show Duplicates
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You can generally assume that the documentation is correct and works for most people. If you think the documentation is wrong you should link to what specific instructions you're talking about. https://www.zotero.org/support/reporting_problems http…
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There were some issues with the API earlier but that should be resolved now.
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https://www.zotero.org/support/storage_faq#what_if_i_don_t_have_a_credit_card_or_my_credit_card_doesn_t_work
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Zotero is free and open source software, so your security team can review the code if they like. I'm afraid we're not able to accommodate requests for custom documentation or questionnaires. You can find information about the nonprofit organizatio…
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You did that right, but I'm afraid they don't have an Institution subscription. If you leave the email on your account, unlimited storage will automatically be applied if they do start one.
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Users should not create new accounts. They can add an additional email address to their account from their account settings https://www.zotero.org/settings/account They can keep their personal email address as the primary address since institutiona…
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The web library doesn't have that feature. https://www.zotero.org/support/kb/web_vs_desktop
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https://www.zotero.org/support/zotero_data#data_directory_contents Annotations are just stored in the same place as all your other Zotero data, in an sqlite database. https://www.sqlite.org/index.html You can certainly examine it if you like. It's…
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Disable your plugins (at least the style one, though others may also be causing problems).
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You were only charged for the 2GB subscription. When you upgraded to your new plan, you still had time left on your previous subscription. When that's the case, we don't charge you immediately when you upgrade. Instead we adjust your expiration dat…
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We don't have anything to do with this wordpress plugin, and libZotero is not really maintained currently, but this error is probably fixed if you make the change from https://github.com/fcheslack/libZotero/commit/e7255799cffdb2c3ef1de470d16a97947b…
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There's no invitation pending for you for that group (for the Zotero account you're posting from). They can check the pending invitations for that group to see if they sent it to the wrong email, or just try inviting you again.