Shouldn't be a certificate issue
https://forums.zotero.org/discussion/comment/451975/#Comment_451975

Do you see the ribbon when you open the Zotero.dotm directly (this is just for testing, it's not a solution)

Just bumping my post. Help please :)

[Merged into this thread]

Hi
I stopped getting responses on my old thread before the issue was solved (https://forums.zotero.org/discussion/comment/453501#Comment_453501). So I thought I'd try again.

My institute only allows digitally signed word add-ins for security reasons. The zotero I have installed is not digitally signed. When I google solutions to this I see you answer another discussion saying it is signed (https://forums.zotero.org/discussion/98947/digitially-signing-zotero-word-add-in). But I, like the person that started that discussion, only see

Add-in: Zotero.dotm
Publisher:
Location: C:\Users\\AppData\Roaming\Microsoft\Word\STARTUP

when I look in File > Options > Add-Ins in word. When I do what is then suggested and go into the developer tab and the zotero Tools > Digital signature it says the Certificate name is Corporation for Digital Scholarship. When I click "detail..." it says the certificate expired on the 6th of January 2024.
I was told this shouldn't be the problem.

Me and my colleagues ought to have the same institute applied security settings, and they can see and use the add-in in their word programs, so it should be possible for me too.

I was then asked if I see the ribbon when I open the Zotero.dotm directly.

I do not and a notification pops up that doesn't come when I open word regularly. It says "content blocked: Macros in this document have been disabled by your enterprise administration for security reasons".
When I click this I get more info that says
"Active content might contain malware and other security hazards. If you trust the contents of the file, you may enable this active content: COM Add-ins and Macros. Note: Other types of active content may be disabled in Trust Center or by your organization".
I then tried to see if I could enable it.
In my word's Trust Center Macro settings the options are greyed out so I cannot change them, and "disable all macros except digitally signed macros" is the only one checked. In Trust Center > Add-ins (COM, VSTO, and Other) the options "Require Application Add-ins to be signed by Trusted Publisher" and "Disable notification for unsigned add-ins (code will remain disabled)" are greyed out and checked.

It's already been 19 days since I last got a response. Please help. I would like to use zotero. I am not the only one with this problem. Someone else has commented on my old discussion.

Yeah sorry about that. But I waited ten days for a response, then I posted again in my thread and waited another 10 days for a response. Then I created my new thread and got a response in less than 24 hours. Idk what to tell you man.

Ok. That’s all I needed to know. Thanks.

Can't wait to try it. I hope it works. Otherwise I will be back... Thanks! :)

Thanks! I tried it and it doesn't seem to have worked. I can see that the zotero publisher isn't on the Word list of trusted publishers in the trust center. I have seen online you can add a publisher to the trusted publisher group by importing their certificate file (following this guide https://dokumate.com/knowledgebase/adding-a-trusted-publisher-certificate/). I want to try this, or get my IT department to try it for me, but I can't find the certificate file. I can open it and look at it in the word developer tab, but I can't find the file itself. Can you tell me where I can find it?

I have added the certificate to the list of trusted publishers myself. It shows up when I look at trusted publishers in word. However, the zotero tab still doesn't show up. I have a screenshot of the trusted publishers:
https://s3.amazonaws.com/zotero.org/images/forums/u8647834/411ci48i705pdfuhc09p.png. There's more than one because I tried it for zotero 6 and two different ways for zotero 7. One of the "issued by" is the same as the certificate when I look in the word tab Developer > Visual basic > Tools > Digital signature. So the publisher should be trusted now. Could IT still have to unblock something? I have sent them a request but am waiting for an answer :)