Broken Links to PDFs in Group Library (not all members) Web and App
Hi there,
I have a problem since yesterday, that the group libraries I have just added do not seem to work properly. Many of the links to PDFs are broken and symbolysed by a greyed PDF icon instead of the normal one. For the other team members (I am not the owner of any of these groups) it works fine. I have checked for a few files, that the folder the file is linked to does not exist at all. It is interesting that this does not happen to ALL PDFs in a group.
I have checked the Web Library and it has the same issue, it simply displays a link symbol, but I cannot click to open the attachment. So not a local issue I could fix with my installation. I am far from exceeding my data volume at zotero (just checked), no sync error message.
Can anyone help please?
Thanks a lot and best regards,
Heidi
I have a problem since yesterday, that the group libraries I have just added do not seem to work properly. Many of the links to PDFs are broken and symbolysed by a greyed PDF icon instead of the normal one. For the other team members (I am not the owner of any of these groups) it works fine. I have checked for a few files, that the folder the file is linked to does not exist at all. It is interesting that this does not happen to ALL PDFs in a group.
I have checked the Web Library and it has the same issue, it simply displays a link symbol, but I cannot click to open the attachment. So not a local issue I could fix with my installation. I am far from exceeding my data volume at zotero (just checked), no sync error message.
Can anyone help please?
Thanks a lot and best regards,
Heidi
In your case, the owner of most of the groups you're in had a storage subscription that expired a month ago (shortly after they upgraded from 2 GB to 6 GB, which moves the expiration date forward), so no new files can be uploaded. They'll need to renew their storage subscription or transfer the groups to someone with one. Anyone in the group who adds a file will get a sync error explaining that the group owner is out of storage. Your own storage quota isn't relevant for groups you don't own.
Thanks in advance...
You asked specifically about the DELFI22 group, and I'm telling you that the owner of that group is out of storage — they used to have a subscription, and it expired — and so no one in the group will be able to upload new files. The files won't be accessible in the web library, and they won't be accessible on anyone's computer other than the person who added them to begin with. Files uploaded before the owner ran out of space would be accessible by everyone. There is absolutely nothing strange about this.
Once the group owner renews their subscription or transfers the group to someone with a subscription, and everyone in the group has had a chance to upload any files they've added recently, everyone else will be able to access the new files.
If you're having a problem in a different group, owned by someone who's not above their storage quota, then see Files Not Syncing and provide the information requested there if you continue to have trouble.