Library data sync problem (Error report ID: 575852648)
Hi:
I'm having problems synching my Zotero data since yesterday (it worked fine before that). Error report ID is 575852648. The error suddenly occurred as I was adding a few bibliographic references - the synching process could never complete; the new data is neither uploaded to Zotero's online server, nor synched to Zotero's desktop app installed on other devices.
I'm using Zotero desktop app in two different PCs: home and my job's. The desktop app on my home PC is version 5.0.96.3., this is the one affected by synch problems. In my job's PC I use a portable version- with no installer -, can't remember the version # for this one. ., the other one but it gives no synch error - I tested it today -, but it obviously doesn't get the updated data I entered on my home PC's Zotero app since the error.
In my home PC, I have Zotero configured to store only bibliographic information to Zotero's online server, while the attached files are stored on WebDAV. I've checked the WebDAV configuration several times, it doesn't report any error with that.
I have no idea how/why this happened, nor how to proceed to fix the issue. Anibody could please help?
I'm having problems synching my Zotero data since yesterday (it worked fine before that). Error report ID is 575852648. The error suddenly occurred as I was adding a few bibliographic references - the synching process could never complete; the new data is neither uploaded to Zotero's online server, nor synched to Zotero's desktop app installed on other devices.
I'm using Zotero desktop app in two different PCs: home and my job's. The desktop app on my home PC is version 5.0.96.3., this is the one affected by synch problems. In my job's PC I use a portable version- with no installer -, can't remember the version # for this one. ., the other one but it gives no synch error - I tested it today -, but it obviously doesn't get the updated data I entered on my home PC's Zotero app since the error.
In my home PC, I have Zotero configured to store only bibliographic information to Zotero's online server, while the attached files are stored on WebDAV. I've checked the WebDAV configuration several times, it doesn't report any error with that.
I have no idea how/why this happened, nor how to proceed to fix the issue. Anibody could please help?
You'll need to ask your WebDAV provider for help, switch to a different WebDAV provider, or use Zotero Storage. This isn't a problem in Zotero.
https://forums.zotero.org/discussion/93178/ios-webdav-error-with-pcloud-eu-the-network-connection-was-lost
If you provide a Debug ID (different from a Report ID) for a server verification failure or a sync attempt that fails we can tell you exactly what's failing, but ultimately this is a problem with your provider.
In general, I haven’t had pCloud WebDAV issues for quite a while now. (NB, the good thing about PaperShip was that it reported precise error messages, e.g. 403 or 401, or 503 yesterday, so some users at least knew where to complain.) I use the good old sever address: https://webdav.pcloud.com:443
Erdoke, I use the European pCloud WebDAV server adress: https://ewebdav.pcloud.com:443 (the other address doesn't work for me). Never had any issues with it before. Apparently, this issue just popped up right after the Zotero server sync issue was solved.