Add citation in Word does not work since Zotero update today 5th June 2018
Dear Zotero team,
I used Zotero standalone with Chrome yesterday and everything worked well. Today when I started Zotero and after its updates I cannot insert any citations anymore in my word document. After pushing the add citation button, a windows in Zotero pop ups with progress and then it is loading continuously but nothing happens afterwards. I also installed the Zotero Add in for Word again but no change. Can you please assist as I need to finalize this document for submission at the University.
Thank you very much in advance.
I used Zotero standalone with Chrome yesterday and everything worked well. Today when I started Zotero and after its updates I cannot insert any citations anymore in my word document. After pushing the add citation button, a windows in Zotero pop ups with progress and then it is loading continuously but nothing happens afterwards. I also installed the Zotero Add in for Word again but no change. Can you please assist as I need to finalize this document for submission at the University.
Thank you very much in advance.
Thanks for your prompt reoly. Report ID: 2135721503.
1. In the Help menu, go to Debug Output Logging and select Enable.
2. Click Add/Edit Citation in Word.
3. Before doing anything else, return to Help → Debug Output Logging and click Submit Output, which will disable logging and submit the output to zotero.org. A window should pop up containing a Debug ID. Click “Copy to Clipboard” and paste the Debug ID into this forum thread.
I tried it again now and it works again. I do not know what the issue was.
Best regards.