Add citation in Word does not work since Zotero update today 5th June 2018

Zanita

Dear Zotero team,

I used Zotero standalone with Chrome yesterday and everything worked well. Today when I started Zotero and after its updates I cannot insert any citations anymore in my word document. After pushing the add citation button, a windows in Zotero pop ups with progress and then it is loading continuously but nothing happens afterwards. I also installed the Zotero Add in for Word again but no change. Can you please assist as I need to finalize this document for submission at the University.

Thank you very much in advance.

dstillman

Can you provide a Report ID?

Zanita

Dear Dstillman,

Thanks for your prompt reoly. Report ID: 2135721503.

adomasven

Could you produce a Debug ID from Zotero?

1. In the Help menu, go to Debug Output Logging and select Enable.
2. Click Add/Edit Citation in Word.
3. Before doing anything else, return to Help → Debug Output Logging and click Submit Output, which will disable logging and submit the output to zotero.org. A window should pop up containing a Debug ID. Click “Copy to Clipboard” and paste the Debug ID into this forum thread.

Zanita

The following is the requested Debug ID from Zotero D1767495343.

adomasven

Could you restart Zotero and produce it again (without interacting with Zotero Word plugin before beginning to record the debug log)?

Zanita

D755723027, this ID as requested is without trying to insert any citations in word.

adomasven

Sorry, I meant you should not interact with Word before enabling debug logging, then press add/edit citation and then submit the log. Please produce another one.

Zanita

Dear adomasven,

I tried it again now and it works again. I do not know what the issue was.

Best regards.