Zotero upgrade crashing Microsoft Word
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1) The first problem (since two to three weeks back) is the one discussed here i.e. inserting a citation while in Word 2010 causes the program to crash. However there is no error message mentioning Zotero, just Word reporting that it has crashed and will try to restart (which it usually does but sometimes fails to dog).
Should I also try what this threads refers to as "Simon's build"?
2) The second problem has started to turn up just this last week. It takes anything from 5-15 seconds until the insert citation pane appears on the screen. Sometimes it will appear immediately but most of the time there is that wait of 5-15 seconds.
Is this problem related to the first one or a completely different issue.
I'm using:
- Word 2010 for Windows (32-bit)
- Zotero Word for Windows Integration 5.0.7.SA.5.0.34
- Zotero 5.0.34
Both have Word 2010 for Windows and Zotero 5.0.34. Sorry, I don't know where to look up the word integration version.
During adding citation on my PC it takes 5-10 seconds until the citation pane appears and every follow-up step (until citation is found etc.) takes simply annoyingly long.
It is worse on my notebook (might be due to WLAN). It is not practical to work there anymore.
However, I never had any errors or crashes mentioned above.
Can I do something myself?
Thanks
Make sure that you save the files in case zotero automatically updates when you reopen (it does this maybe once per week). If it does, you will then need to replace the files in the WinWordIntegration file again.
I see references to 'Simon's build' but I'm not sure what that is or what the steps are to try to use it.
thanks
1. What are your system specs - processor and RAM available?
2. Is the crashing reduced if you disable any security software you run? And if so, what software that is?
3. Does it occur if you change from an in-text citations style (like APA) to a footnote based style (like Chicago (note)) or vice-versa?
4. If you open Task Manager before inserting a Word citation, do you see anomalies, like Word using more than 90% CPU or more than 500MB of memory? (Right-click on taskbar, select Task Manager and click "More Details" at the bottom, if the window is not expanded already).
The crash occurs when inserting at a certain location, while at other works. however, both in newly made documents or old the problem repeats. (one workaround is to insert the citation at a place where it accepts it and then copy paste it to where you need it - nevertheless the document keeping crashing makes work with zotero hard)