Error-ID: 1672191025, can't import PDF file
I tried again and again to import a paper (pdf format) into zotero. There's a copy of the file saved in the storage directory, but it does not appear in the zotero window. Also it is not possible to create a link to the original file on my harddrive. It just happens nothing if I try to import the file via the "green +" menu, there is no error message.
If I try "Import..." in the actions menu (gear icon), there is an error prompted: "the format of the selected files is not supported" (translated from German).
The pdf file can be found here:
http://onlinelibrary.wiley.com/doi/10.1111/j.1365-294X.2010.04568.x/pdf
the problem remains after restart of system, all other files I tried are imported without any problems
I have send an error report with the ID: 1672191025
I am running
Zotero for Firefox, Version 4.0.8,
Firefox 17.0.5,
Windows Xp Professional, ServicePack 3
Error-ID: 1672191025
Thanks in advance
Christian
If I try "Import..." in the actions menu (gear icon), there is an error prompted: "the format of the selected files is not supported" (translated from German).
The pdf file can be found here:
http://onlinelibrary.wiley.com/doi/10.1111/j.1365-294X.2010.04568.x/pdf
the problem remains after restart of system, all other files I tried are imported without any problems
I have send an error report with the ID: 1672191025
I am running
Zotero for Firefox, Version 4.0.8,
Firefox 17.0.5,
Windows Xp Professional, ServicePack 3
Error-ID: 1672191025
Thanks in advance
Christian
http://www.zotero.org/support/reporting_bugs#provide_steps_to_reproduce That would never work for a PDF.
What usually do and also did in this case was
to click "link to file" in the "green-plus" menu and chose the PDF file from my local hard drive. As result there is nothing happening. When I click "save copy of file" Zotero saves a copy to the "storage" directory, does not import the PDF file to my local zotero library.
This really only is the case for that special file (http://onlinelibrary.wiley.com/doi/10.1111/j.1365-294X.2010.04568.x/pdf).
All other PDF files I have ever tried work fine.
Christian
PS: I am using the German version of zotero and translated the German menu commands to English. Just to let you know if the menu commands that I reported do not exactly match the English ones.
If that doesn't work, a debug ID for the process of the "Link to File" operation would be helpful
http://www.zotero.org/support/debug_output
The debug ID for "Link to File" is D1584426130,
for "Save a Copy" it is: D1923958323
Thanks
If you can, I'd try upgrading from Firefox 17 to Firefox 20.