Errors transfering files to standalone
Hello,
I'm working with a group library on Zotero and am stuck on an issue we are having with indexing/syncing. Initially the issue was locating and indexing the more than 1300 unindexed files in our library. I figured this out and went through manually indexing these files. As this was an extremely time-consuming task the hope was that I would simply be able to move my fully indexed library to a flash drive that could then be used by others in my group in their Zotero Standalone.
I transferred my "Zotero" folder onto a flash drive and my colleague directed her Standalone to this folder for its library. But we keep running into issues that we thought would not occur. First the standalone recognizes that the library had previously been synced with a different user and claims that it will have to erase "local groups" before syncing. This, however, is not the problem. After receiving permission to erase these groups and sync the library, Standalone then appears to be downloading the entire library from online (the sync bar indicates over 2000 items needing to be downloaded). Then we run into dozens of "Conflict Resolution" items that we are to sort through. Finally, the sync always fails before completing the task.
The main issue is that I thought there would be a relatively seamless transition between accounts; with the Standalone simply using the fully indexed library as its own. Should this be the case? This would seemingly eliminate all of the issues associated with syncing (especially the necessity of downloading 1000s of items from the internet).
Sorry if this is a lengthy email but assistance would be greatly appreciated. Thank you so much!
Charlie
I'm working with a group library on Zotero and am stuck on an issue we are having with indexing/syncing. Initially the issue was locating and indexing the more than 1300 unindexed files in our library. I figured this out and went through manually indexing these files. As this was an extremely time-consuming task the hope was that I would simply be able to move my fully indexed library to a flash drive that could then be used by others in my group in their Zotero Standalone.
I transferred my "Zotero" folder onto a flash drive and my colleague directed her Standalone to this folder for its library. But we keep running into issues that we thought would not occur. First the standalone recognizes that the library had previously been synced with a different user and claims that it will have to erase "local groups" before syncing. This, however, is not the problem. After receiving permission to erase these groups and sync the library, Standalone then appears to be downloading the entire library from online (the sync bar indicates over 2000 items needing to be downloaded). Then we run into dozens of "Conflict Resolution" items that we are to sort through. Finally, the sync always fails before completing the task.
The main issue is that I thought there would be a relatively seamless transition between accounts; with the Standalone simply using the fully indexed library as its own. Should this be the case? This would seemingly eliminate all of the issues associated with syncing (especially the necessity of downloading 1000s of items from the internet).
Sorry if this is a lengthy email but assistance would be greatly appreciated. Thank you so much!
Charlie
Switching accounts will also make a mess of the personal library, which may be where all the conflicts are from. They shouldn't be from the groups, which should have been erased locally. If they are from the groups, that's a bug, and you can provide a Debug ID, but then you should just do a "Restore from Zotero Server" from the Sync->Reset pane of the Zotero preferences on that computer anyway. That will reset only the database, leaving any transferred files in 'storage' in place.
In any case, what we were hoping to do was place my library on a flash drive so that my colleague could use it for her Standalone. The reason that we were hoping to do so was to sidestep the process of syncing with her standalone. Each time she has tried to do so the process takes longer than she has been able to give to it (over 24 hours of syncing). It sounds like you are saying that there is no way for me to "give" her my library? Is this not possible?
Thanks so much for your help!
But also - syncing _never_ takes 24hs - Dan would have to confirm current numbers, but last I heard was that - at least for data sync - large syncs with multiple thousand items go through in less than an hour. Files sync cumulatively, so not finishing wouldn't be a problem and you wouldn't re-start from the beginning.
Bear in mind that many people use Zotero, which means that people probably use it in the same situations that you are. If something isn't working, don't look for a convoluted workaround. Just report the problem, and we'll fix it or tell you how to work around it.
Any assistance would be greatly appreciated. And thanks for the tip re reporting the problem as opposed to finding a workaround...will do from now on.
Once you're sure you have the most recent version, go to Preferences-->Search-->Rebuild Index and then select the "Index Unindexed Items" option. Let that run for as long as it takes.
Then recheck those numbers - if you still see most items as unindexed see if you can create an error report ID http://www.zotero.org/support/reporting_bugs and post it here.
In any case, follow adamsmith's instructions.
adamsmtih: I followed your instructions but there were no errors to report.
Provide a Debug ID for a reindex attempt.
At one point I also received an "unresponsive script" message: chrome://zotero/content/xpcom/schema.js:689
And an error ID from the synch: 794013027
did you press continue or cancel? (you would need to continue).
Here's the debug ID for my last attempt: D1805080497
http://www.zotero.org/support/kb/changes_not_syncing
My colleague and I are using different accounts, though we belong to the same group. But this language made it seem like files won't transfer between us in the group library if we are using different accounts. This isn't correct is it?
The file 'D:\New Folder\tmp\22QZ6GHD.tmp' cannot be deleted. Check that the file is not currently in use and that it is not marked as read-only. To check all files in your Zotero data directory, right-click on the 'zotero' directory, click Properties, and ensure that the Read-Only checkbox is empty."
I have now twice gone through and unchecked the "read only" checkbox only to sync, receive the same message and then find that the box is checked again.
Is there someway to start from scratch and allow me to simply download the group library to her computer... I'm wondering if it is in a funk from attempting to sync it with my library previously.
But this is still generally caused by security software.