Just to flag that it worked straight out of the box for me (once the extension was enabled). Further, I installed it as the capture was not working in Chrome for one paper, but did work via the extension in Safari.
Hi! Safari 13.0.4, Zotero 5.0.85-beta.3+da5e8c549, Mac Book Air, Word. This is so annoying, button Zotero keeps dissapearing and I need to hand in the PhD thesis in 4 weeks. Any minute trying to solve this costs me a lot!
I experienced the problem also last week but I solved by disabling and enabling again the Zotero extension. Now I did that + restarting and nothing...
Would be nice if this bug can be solved. Meanwhile what shall I do?
@AlexandraAndreea you can use the Zotero Connector on Chrome or Firefox if you're struggling with getting the Safari one to work. To help in fixing this for the future when the button disappears, could you open Console.app, select Crash Reports on the right, then type "ZoteroSafariExtension" in the search, copy the latest crash report, paste it on pastebin.com and post a link to the paste here?
Just installed beta. Zotero connector installed itself magically in Safari and so far everything works great (knocking nearest wood). Many thanks to the Zotero team for bringing back this valuable component.
Thank you for the great work ! I also experience the regular crash with the icon disappearing in the first few second after having safari open. Here is one of the crash report: https://pastebin.com/uDrZ5T0c
@wosk Could you submit a couple more copies of recent crashes if there are multiple? Does restarting Safari, Zotero, or your Mac, as well as reinstalling the Zotero Beta help to alleviate the crashing?
As with wosk, I am experiencing the extension crash moments after it starts. I have pasted one crash report here: https://pastebin.com/BgM6FbnP
The extension does work before it crashes, I was able to successfully save a document with it (this does not drive the crashing) before it then disappeared.
Note to other mac users: The directions to find your CRASH REPORT may not work for you (it doesn't for me, on Mojave FWIW). I find them (in the Console) under User Reports (the latest crashes are toward the bottom). I don't have a 'crash reports' section.
I have the same issue as @AlexandraAndreea. I updated Zotero last month and the Safari Extension constantly crash and disappear since then. Today I update Zotero to the latest beta version and the Zotero Connector disappear problem is still there. Any plans to take care of this bug?
I'm now running Zotero 5.0.85-beta.6+b0de59fe8 and Safari 13.0.5 (15608.5.11). Here's my latest ZoteroSafariExtension Crash Report: https://pastebin.com/x8NbA1gW
A web page for the Zotero Connector pop up when I install the Zotero Beta but nothing appears on my Safari tool box when I click to install the connector.
I tried to close and open Safari, to restart laptop and I check the previous version of Zotero was well delete.
Hi, Safari 13, installed the Zotero for Safari with connector which does appear in extensions, but unable to check to box to activate it - so no Z icon available. Any experiences anyone? Tried re-installing, restarting multiple times...
@jasonlustig: At this point we believe it should be pretty stable while in use, but there's still a problem where after a Zotero update the extension can become disabled until after you restart your computer (and/or redownload the app). Until we've figured out a fix for that, we won't include this in the release version of Zotero. But if you're OK with that annoyance, it should be usable.
Safari 13.0.5 and macOS Catalina 10.15.3. I'm able to see Zotero in extensions under preferences, but the checkbox does not switch to on (ticked) if clicked on it, and the side menu offers only uninstall for the extension
Hi @dstillman , glad to hear com.apple.root.utility-qos issue is fixed in the latest version. So I updated to the latest version this morning and restart my Mac several times but the extension still crashes. It seems this fix is not working for me. Here's my latest crash report: https://pastebin.com/6jBjAnHP
@ktoljan Could you open Console.app, select Crash Reports on the right, then type "ZoteroSafariExtension" in the search, copy the last crash report, paste it on pastebin.com and post a link to the paste here?
@wrrrr Could you close Safari, delete Zotero.app from /Applications, open Safari, go into Safari Preferences -> Extensions and check to make sure Zotero Connector is not listed there? After that download the latest beta version, close Safari, copy the beta from the image file to Applications and run Safari. Do you still get the same problem?
Upgrade Storage
I experienced the problem also last week but I solved by disabling and enabling again the Zotero extension. Now I did that + restarting and nothing...
Would be nice if this bug can be solved. Meanwhile what shall I do?
Thank you for the great work ! I also experience the regular crash with the icon disappearing in the first few second after having safari open. Here is one of the crash report: https://pastebin.com/uDrZ5T0c
Hopefully this will help fixing the issue :)
(one per time I've started safari in the last few days I guess).
I never managed to avoid the crashes, be it with restarting (Mac, safari, zotero) or reinstalling (just zotero). I'll try again though, we never know.
The extension does work before it crashes, I was able to successfully save a document with it (this does not drive the crashing) before it then disappeared.
Note to other mac users: The directions to find your CRASH REPORT may not work for you (it doesn't for me, on Mojave FWIW). I find them (in the Console) under User Reports (the latest crashes are toward the bottom). I don't have a 'crash reports' section.
I'm now running Zotero 5.0.85-beta.6+b0de59fe8 and Safari 13.0.5 (15608.5.11). Here's my latest ZoteroSafariExtension Crash Report: https://pastebin.com/x8NbA1gW
We're still debugging a problem where the button disappears after updating Zotero until after a computer restart.
I tried to close and open Safari, to restart laptop and I check the previous version of Zotero was well delete.
Do you have a solution
Thanks
Safari 13, installed the Zotero for Safari with connector which does appear in extensions, but unable to check to box to activate it - so no Z icon available. Any experiences anyone?
Tried re-installing, restarting multiple times...
I'm able to see Zotero in extensions under preferences, but the checkbox does not switch to on (ticked) if clicked on it, and the side menu offers only uninstall for the extension
@wrrrr Could you close Safari, delete Zotero.app from /Applications, open Safari, go into Safari Preferences -> Extensions and check to make sure Zotero Connector is not listed there? After that download the latest beta version, close Safari, copy the beta from the image file to Applications and run Safari. Do you still get the same problem?