Hi again to everyone. Zotero freezes on 3 different machines (one of them is not even linked to my account - just a fresh installation). Can anyone help me how to troubleshoot this issue?
@mu-sick: Is there any non-standard software (e.g., security software) that's common to the 3 machines? This is most likely caused by a conflict with something else on the system.
Does disabling the network fix it on all of the computers?
Actually, have you installed the latest Windows 10 update?
It looks like there was a known issue with the April 2018 update causing various apps (including Firefox, which would likely mean Zotero as well) to freeze, but it was supposedly fixed in the latest version. Make sure you have OS Build 17134.48 or later.
hi dstillman and thanks for your help. I have all latest updates, actually uninstalled zotero and installed again without any success. I also have the same problems with other Firefox related apps, Thunderbird and Postbox (but not Firefox itself).
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Is there any non-standard software (e.g., security software) that's common to the 3 machines? This is most likely caused by a conflict with something else on the system.Does disabling the network fix it on all of the computers?See below.
It looks like there was a known issue with the April 2018 update causing various apps (including Firefox, which would likely mean Zotero as well) to freeze, but it was supposedly fixed in the latest version. Make sure you have OS Build 17134.48 or later.