ZOTERO ISSUES

Mkwawa66

SINCE THE LAUNCH OF 5.0 I HAVE NOT FOUND ZOTERO USABLE , HAVING PREVIOUSLY FOUND IT VERY EASY INDEED IN CITATION AND REFERENCING.
I have not been able to connect with the Word Plug- in despite having tried the various solutions recommended .It isn't installing , as advertised , with my Chrome -Zotero extension
Nor have I been able to get Zotero to download references to the Z library ,or to show any icons to show the type of reference being found by my browser .I have a good laptop and use Windows 10.
Any advice? Is there a relaunch/re-start that will sort this out ?

adamsmith

You have stopped following up on either of the two threads that tried to help you troubleshoot these issues. (please don't use all caps)

Mkwawa66

Sorry and apologies about caps - used in frustration- but Zotero is not working for me and I'm having to look again at End note or Mendelely as alternatives- which would be a great pity as Zotero was so very good and I have told many people about it .
I didn't understand all the advice which was offered but am very willing to start again . There are 4 issues :
1. Zotero doesn't show, as it did, icons to discriminate the nature of the references found by Chrome,
2. Zotero doesn't save to library,as before
3. Word plug- in doesn't work automatically via the Chrome extension
4. I couldn't get it either by the,for me, complex manual installation instructions.

If 2 and 3 could be resolved then it would be great

I would appreciate your help and I do understand that this is a free service offered by volunteers

adamsmith

It's really much easier if you follow up with any questions about the advice you received in the two separate threads that cover all of these issues, i.e. issues 1 and 2 (which are almost certainly the same problem) here : https://forums.zotero.org/discussion/67108/zotero-not-saving-to-library#latest

and issue 3 (and 4, which isn't really a separate issue) here:
https://forums.zotero.org/discussion/67208/zotero-missing-from-word-ribbon#latest

Mkwawa66

When I try to download Zotero link to word it says that an error has occurred and that I should close MS word .I'm not sure what that means .Does it mean close a current word file or does it mean I should close the word program altogether ?I've tried to do both of these in the past few days and none work

adamsmith

Sorry, but we really want you to follow up on your original threads to have all information in one place.

Mkwawa66

ok - I'm ready to have a try at that.What shall I do first ?

adamsmith

Go here https://forums.zotero.org/discussion/67208/zotero-missing-from-word-ribbon#latest, follow bwiernik's instructions in his last post, then report (in that thread, not here) what is and isn't happening.