[5.0 Beta] "An error has occurred"

dstillman

This discussion was created from comments split from: "an error has occurred ".

MG6

I am on 5.0, and I've been getting this same error message, with no errors reported in my database. This latest time, it appeared upon searching:

report ID 688946954

I have also seen it while simply browsing the collection window. I will report that context separately, if it happens again. Thanks!

dstillman

(Moving to a new thread, since this wouldn't be related to errors in 4.0.)

MG6

Error ID: 969406375

This error was generated by a simple down-scroll in the main item list window, immediately at startup of Standalone. Thanks

dstillman

[JavaScript Error: "Component returned failure code: 0x80470002 (NS_BASE_STREAM_CLOSED) [nsIConverterOutputStream.writeString]" {file: "chrome://zotero/content/xpcom/server.js" line: 514}]

This is a strange one. If you can reproduce this, can you provide a Debug ID for it (using the "Enable after restart" option if it happens immediately at startup)?

dstillman

(You can also leave debug output logging enabled and just submit it once the error occurs.)

dstillman

Oh, wait, you have two threads going here:

https://forums.zotero.org/discussion/66291/firefox-connector-not-functioning

There's a good chance these are related — this error, which I can't recall seeing before, is occurring while responding to a request from the connector, and basically saying the connection was closed in the middle of it.

Does this happen if you use the Chrome connector, or just the Firefox one?

adamsmith

@dstillman from the other thread:

I just installed chrome, and that connector works inside the BL and here.

dstillman

Yeah, but I'm referring specifically to this error in Zotero — since MG6 reported it separately, I want to clarify whether it happens when Firefox is closed.

dstillman

(In any case, we should obviously fix this so an error responding to the connector doesn't crash Zotero.)

MG6

I do have two threads. Having switching to the beta, I want to help improve it. I will save these instructions, turn on debugging, and see what happens.

If you would please confirm/expand on what you said to Adam: you want me to try using Standalone with Firefox closed, and Chrome open?

I can't remember which browsers I had open in the last reported incident, but I usually have Firefox (which I use for everything) open.

Thanks

MG6

PS: Possibly expand, because I don't understand if closing Firefox alone is enough, or if I have to uninstall the connector, also.

dstillman

Actually, the main thing we need is still a Debug ID that shows this happening. The error in your error report is quite likely related to the Firefox issue, but it may not be related to this crash.

MG6

I was able to replicate the crash in one try. I enabled debugging on restart, and restarted with FF off, Chrome running.

The Debug ID is D1234037946

Perhaps I shouldn't have (?) but I captured the Report ID first: 599090782

MG6

PS: All I had to do was scroll and click on something in the main item pane, within My Library.

dstillman

Does this only happen when you click on notes?

MG6

No. I recall it happening when I tried to drag a snapshot from one item to another, both new items with no notes. Sometimes when I expand an item to see sub-items, sometimes for seemingly no reason at all.

dstillman

Are you able to generate a Debug ID for this on something other than a note?

We haven't seen any other reports of this, so something strange is happening here.

dstillman

Does this happen with Zutilo disabled?

MG6

Zutilo has been disabled this whole time. It is installed.

dstillman

It hasn't been disabled in any of the reports that you've submitted.

MG6

Sorry, that was wrong. I was mistakenly referring to the Firefox ext. I'll disable it in 5.0. But do you want me to debug with or without it? Or try both?

dstillman

I'm not sure what you mean. I'm asking if the problem still happens with Zutilo disabled.

MG6

Sorry for the confusion. In answer to your last message, I was just asking you to clarify a bit, because you asked two questions in a row: first, about the notes, then about Zutilo.

As you can tell, I was momentarily confused about Zutilo. I have installed it on both Firefox and Standalone, but I forgot about the latter, and also that the Firefox one is redundant now. (I'm just not used to thinking that 5.0 has extensions. I get it.) It is now disabled on Standalone, and so far, I've had no crash errors. I'll keep you posted.

So then, about the notes: you're saying that my past reports indicate that the errors might have something to do with notes? Do you detect a pattern I could try to repeat? I didn't consciously repeat any actions. I was just clicking around, and I have a lot of notes.

As I mentioned once above, I clearly remember crashing Standalone at least once by dragging a screenshot from item to another, and neither of them had notes attached. (I did that just now, and nothing bad happened.)

MG6

PS: I'm still on 5.0-beta.227+b476c7c7c. I was just offered an update but declined.

dstillman

If it doesn't happen when Zutilo is disabled, then nothing else is relevant (for our purposes) — so let's see what happens.

MG6

Fine with me; I don't really use it. I'll keep you posted. Thanks. (No effect on the other thing, btw.)