Thanks for the answers. Here is a ss from the zotero tab> document preferences from Word..

In Word, in the Zotero tab under "Document Preferences".

You are not using CMS then check in the document preferences of the word processor add-on

If you're talking about the word processor plugin, restart your computer and try again from the Cite pane of the preferences. If it's still not working, that's very strange, but see the manual install

[JavaScript Error: "TypeError: this._progressWindowLabel is null" {file: "resource://zotero/word-processor-plugin-installer.js" line: 257}]

However I cannot log in using michel lafon - I get reply, no space is allowed in the user name slot…. (which is why I entered in one word)

When I citate in text through the word plug in like:

Ok thank you , I will try to update word ( it's a compagny laptop)

Best I can tell, that's a very old, early version of Word 2016. You should try to upgrade.

OK, I'm not sure when that version is from — I'm not seeing any results for that in Google. Basically, though, a Word crash is almost always a Word problem, and the only advice we can really provide i

Word 2016 (16.05383.1000) MSO(16.0.53.661000) 32 bits

@kfwb In the very early days of Zotero I had to something similar for my doctoral thesis. I used Word's search and replace (don't replace all!) in the final version without Zotero field codes. Enter "

That's still not the full version of Word.

for word

For Windows : windows 10 64 bits , WOrd 2016

What exact version of Windows and Word?

Wait, are you saying it's a citation inserted by someone else? Then it would have a URI for a different library, and Zotero would just be using metadata embedded in the document. This is why we're ask

@dstillman: I mean when i copy the uri out of the word document into the zotero library search field, in both cases the same item is shown.

i was referring to a citation that was already in the document when i got it (i'm proofreading a book). then i hit the refresh button in word knowing that the citation should look different because i

I use Windows 10. When i try to add refrence, one time on three, the word document is closed on its owen.