baehunt
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Hurrah - it worked!!! Thank you very much for your help :-) Ben
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Yes - maybe I am not being clear. The alias is broken so I can only choose to select a new original, there is no original field.
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So the file -> get info just tells me the location of the alias? Ahh OK - so I just make a new folder and name it Word? Sorry I am being stupid here...
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It says the original file can't be found so I guess I can't find where it was originally pointing? The issue is I don't know where the original is to recreate it!?
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I have the following path Library ▸ Group Containers ▸ UBF8T346G9.Office ▸ User Content ▸ Startup but 'Word' is a broken alias... should I just put the .dotm into the directory along with the alias?
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Ahh sorry - I am getting confused with something else I read on your website! This may not be an answer you know, but I don't seem to have a start up path for my word (there is no path listed in the file locations). Do you have any idea where I wo…
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Ahh - I am special?! I have clicked the plus button in the Templated and Add-Ins and navigated to /Applications/Zotero.app/Contents/Resources/extensions/zoteroMacWordIntegration@zotero.org/install but the .dotm is faded out and I can't click it... …
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Ahh - no I didn't. But with Word open or closed I get Installation could not be completed because an error occurred. [Exception... "Zotero.dotm couldn't be copied to Word. @[installContainerTemplate:install.m:269]" nsresult: "0x80004005 (NS_ER…
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OK - so I don't see anything different in Word. I have restarted both Word and Zotero. There is still no Zotero.dotm in the Templates and Add Ins - should I add it manually?
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Oh OK! It didn't show as incompatible... I removed it and restarted Zotero. I now have 5.0.24.SA.5.0.73 - should that work?
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Thank you for the quick response. Report ID: 1743449889. No - no security and yes, it is in the applications folder. Will follow the manual install instructions. I also found that the Zotero.dotm is not installed in the Templates and Add-In's b…
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Hi there, I have a similar issue (v16.28). The plug in is enabled (I disabled and enabled to be sure). When I go to the cite pain - the button offers to install Microsoft Word Add In. If I click this, I get the following error: "Installation coul…
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It works... Thank you so much Adam - I can't believe it was that simple!!!!! Thanks again... Ben
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Hi Adam, I don't have any security software running at the moment... I looked at my stand alone - it says there are no updates available but from the About Zotero section it says it is version 4.0.23. Thanks, Ben
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@Katrina - I also had that issue and it seems there are a few libraries floating around... If you click on the icon with your user name and the little house and then library it may be in there (at least this worked for me)
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Hi Adam, Not stupid at all but yes and yes! Ben
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Hi Adam, Startup at Library/Group Containers/UBF*.Office/User Content/Startup/Word/ Obviously the * being the unique bit... Thanks, Ben
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I found it easier to do with the terminal Katrina http://ianlunn.co.uk/articles/quickly-showhide-hidden-files-mac-os-x-mavericks/
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Hi all, I am also having issues getting Zotero to work in Word 2016 (Debug ID 1895323452). I have followed all previously issued instructions (I have moved the Zotero.dot to the Word start up folder) and still cannot get the ribbon to a…