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Gotcha, thanks!
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Oh I'm aware and I've said that to them repeatedly. But as of now, they think I'm an isolated case. Maybe not many people use Zotero, or seems Mac users have different functionality with the beta Zotero/Safari, or the VPN workaround worked in the pa…
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I wish I could say that was the case, but it didn't work for me earlier today and I've been emailing IT all day with them telling me that they don't "control" this and that because it is an issue at other universities, it isn't something they should…
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Actually upon a computer restart, it is working now (with OR without the VPN), so I think that maybe the steps to copy the Firefox profile did help!
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Hello, I am following up as the same issue persists at my university and they can't fix it. We had a VPN workaround for a while but that has ended. The library IT doesn't know how to fix the security issue despite me providing all your evidence and …
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I am having a VERY hard time getting Zotero and the Chrome Zotero connector to work. Same issue with the article information loading (and a "snapshot"), but getting the big red X for the PDF. I have been troubleshooting with my university's libraria…
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Ok that seemed to work for now! I'll repost if it happens again. Thank you!
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Yes, I have the Zotero Scholar Citations and Scite plugins (along with Zotfile, DOI manager and some others for office integration). Is the google scholar one causing it?
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Ok thanks!
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Ok, here's a new one-- D90416146. It was from this page (not the PDF) and it saved the info and a snapshot but got a red X for pdf. https://www-tandfonline-com.ezproxy.lib.uconn.edu/doi/full/10.1080/09500690701731121
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The article information is saving, but not the PDF file, even though I was in the PDF when I hit the Zotero connector.
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I'm having this same issue with Sage& Wiley, but Science Direct worked. Debug ID: D2095899952 and D2133831008. Can you help? Errors with the connector grabbing the articles here: https://journals-sagepub-com.ezproxy.lib.uconn.edu/doi/pdf/10.1…