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• I had the latest version of Word 2016 (15.38) but it had been a bit flakey - occasionally the 'wheel' would just spin when I tried to do something and I needed to 'force quit' - so I figured there may be a problem with Word and I would reinstall it …

  in Mac Office 2016 Zotero 5 Addin doesn't appear Comment by maddleso September 21, 2017
• Thank you. After reinstalling Office and trying to reinstall the plugin (which Zotero said was installed), I then started following directions found online. Found that Zotero.dotm was installed where it should be. But nothing was visible under th…

  in Cannot load word add-in - Word for Mac 15.38 Office 365 subscription Comment by maddleso September 20, 2017
• I wasn't able to get the Word add-in to work (Mac, Word 2016, Zotero 5). Reading advice on this page I found Zotero.dotm installed in the correct Word folder. I had changed my Word startup folder, so I reset it to the default. When I closed and…

  in Mac Office 2016 Zotero 5 Addin doesn't appear Comment by maddleso September 20, 2017