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• I just encountered this exact bug for the first time today, using a newly installed version of Zotero (7.0.8) on a new Surface Pro running Windows 11 and Word for Microsoft 365 MSO Version 2308 (not sure if that makes sense at all). Problem went awa…

  in Zotero 7 beta Word citation error: "unexpected error (35010)" Comment by shucwu 22 days ago
• I am encountering the same issue too -- Zotero tab disappeared from my Word. Zotero.dotm file is already in the startup folder. Been getting a security warning when starting Word "Macros have been disabled" and yet Zotero.dotm is still shown under A…

  in Blocked macros in Microsoft Word on Microsoft 11 OS Comment by shucwu May 9, 2024
• Is this linked style American Psychological Association 7th edition (numeric, brackets)? I too would like an APA style numbered without superscript. I clicked on the link and thought the style has been installed. Clicked Refresh and the inline citat…

  in APA style but numbered without superscript Comment by shucwu December 22, 2023
• I have tried to manually update the connector by clicking Update Translators in the Advanced pane of the Zotero Connector preferences (no feedback on whether update happened) and restarted Firefox afterwards. I am still experiencing this error in Fi…

  in IEEE Xplore falied Comment by shucwu September 26, 2023
• I did the test described by you and, yes, the artifact still occurred when Google Docs Integration was temporarily disabled and the Zotero menu was not present. It only went away after I cleared the cache. However, that never happened before the Goo…

  in Strange browser screen artifact after Google Doc plugin authenticated Comment by shucwu October 30, 2018
• Ah, I spoke too soon - the artifact occurred again, but now I know what specifically contributed to it. It appears that when the Google Doc has a table pasted into it, the artifact occurs for a few seconds when zoom level is changed away from defaul…

  in Strange browser screen artifact after Google Doc plugin authenticated Comment by shucwu October 29, 2018
• I am happy to report it all works now! (Creepy...) Once I know to look for the citation dialog box behind browser windows, it all went smoothly from there. There is also no more screen artifact; I tried in Firefox both general free Gmail account and…

  in Strange browser screen artifact after Google Doc plugin authenticated Comment by shucwu October 29, 2018
• After I disabled google docs integration in the Preferences (which I discovered after posting) and closed all my browser windows to refresh, I did see the "smart" dialog box buried behind Firefox. I have yet to enable google docs integration again t…

  in Strange browser screen artifact after Google Doc plugin authenticated Comment by shucwu October 26, 2018
• The disabled setting has to do with another potential "bug" -- I posted in a separate thread on my attempt to remove files from online storage by selecting "no group file storage". Doing that did not remove the files but now I see it does limit my a…

  in How to update "Current Usage" after deleting files Comment by shucwu March 28, 2018
• I did that already, and even upgraded to the latest desktop version, and the pdf files still cannot be deleted. I think the problem is on the server side. When I try to delete the pdf files on the server, I get a spinning wheel that doesn't stop. I …

  in How to update "Current Usage" after deleting files Comment by shucwu March 28, 2018
• No I can't add new files. I think the problem may have occurred as a result of my failed attempt to delete the whole collection and items all at once. It was a failure in the sense that the whole collection remained intact. But after that something …

  in How to update "Current Usage" after deleting files Comment by shucwu March 27, 2018
• I am still not able to delete the pdf files though, in a collection in a group library that I created. Like I said, the option "move item to trash" is not available. The option "create parent item" is also grayed out. I can't delete them using the w…

  in How to update "Current Usage" after deleting files Comment by shucwu March 27, 2018
• I created the group. I found out a workaround after I posted my question - it seems like I was able to delete the files in the trash using the web interface. Very cumbersome though because files need to be selected one by one.

  in How to update "Current Usage" after deleting files Comment by shucwu March 27, 2018
• I am trying to do the same, eliminating files in a collection of a group library, but I can't seem to be able to empty trash, nor can I just delete them using the "delete item" option. A separate issue is that I have a few pdf files dragged into …

  in How to update "Current Usage" after deleting files Comment by shucwu March 27, 2018
• I posted a similar question in December 2017 and received no response. https://forums.zotero.org/discussion/69482/what-is-supposed-to-happen-by-selecting-no-group-file-storage/p1 Like I said in that post, I was able to select the option for one gr…

  in Purge files on group online library only Comment by shucwu March 1, 2018
• In order to generate a debug ID for you, I closed Zotero, restarted it and enabled debug output logging. At that point Zotero appeared to have fixed itself - both ways of drag and drop worked (specifically dropping the file into the collection windo…

  in Lost ability to drag and drop after upgrading to 5.0.34 Comment by shucwu January 31, 2018
• I too would like to know what happens when I change group library settings to "no group file storage". I was able to select "no group file storage" for one library and failed for another. The successfully changed one still takes up the same amount o…

  in sync attachments preferences and PDFs storage Comment by shucwu December 8, 2017
• Ah yes. Upgrading to the latest version of the connector solved the problem. Thanks.

  in Connector bug? No snapshot saved when option is engaged by selecting from right-click options Comment by shucwu September 25, 2017
• Ah. I forgot there are more options available from right-clicking on the connector. Now, if the connector can save DOI and PDF, albeit separately, it is too much to ask for them to be combined into one step? ;-) That would work effectively as the …

  in save web pages and pdfs Comment by shucwu September 22, 2017
• http://faculty.psy.ohio-state.edu/leber/lab/downloads/LeberEgeth2006VC.pdf Or, to replicate what I did, Google attention on autopilot andrew leber. The pdf link will be the first search return.

  in save web pages and pdfs Comment by shucwu September 22, 2017
• I see Save to Zotero (DOI) in the same browser tab where the pdf preview is shown. The preview opens up inside the same tab as the Google search results.

  in save web pages and pdfs Comment by shucwu September 22, 2017
• I was trying to save a pdf file from a researcher's own page returned in Google search. When the file was opened using Firefox preview, the connector link became a folder icon saying "Save to Zotero (DOI)"; that created a journal article item in Zot…

  in save web pages and pdfs Comment by shucwu September 22, 2017
• I am trying to figure out how to save pdf after losing the "save to zotero" option. Right now when I click on a pdf link, the file is downloaded and opened in Adobe Reader external to Firefox and the zotero connector turns into a pdf icon. But when …

  in save web pages and pdfs Comment by shucwu September 22, 2017
• http://www.sciencedirect.com/science/article/pii/S0020737386800475 Firefox 51.0.1 (32-bit) Zotero 4.0.29.16

  in ScienceDirect Translator broken? Comment by shucwu March 6, 2017
• Just want to add that it appears that the ScienceDirect translator was working fine in my Firefox browser as I had successfully saved an article from the same journal on 3/2/2017.

  in ScienceDirect Translator broken? Comment by shucwu March 6, 2017
• I am still having the same issue that kiefer89 reported. I've updated the translator (by clicking on "update now" and getting back "up to date"). What else can I try? It seems to be a ScienceDirect specific issue as ACM DL translator works fine.

  in ScienceDirect Translator broken? Comment by shucwu March 6, 2017
• Updated url to Royce Kommons's blogpost: http://royce.kimmons.me/tutorials/zotero_to_excel

  in Export to Excel spreadsheet? Comment by shucwu May 13, 2013
• Oops. False alarm. After I realized the document icon was also missing from Google Scholar, I rebooted my machine and got it back in WoS as well. I take it multiple item save is still a no go.

  in ISI web of Knowledge problems Comment by shucwu April 13, 2012
• What is the latest status on WoS translator? I started using Zotero last year and initially I wasn't able to save items using the "document icon" in the address bar then suddenly I was able. Today when I used WoS the icon was gone from the address b…

  in ISI web of Knowledge problems Comment by shucwu April 13, 2012
• Okay, I think I have found one critical factor -- the advanced search would only find items in my library, not the group libraries I created and sync to. I didn't know that there is a distinction there. Upon further search into the forum I see unsav…

  in Advanced search not working: Can't find item that's right in front of my eyes! Comment by shucwu April 6, 2012
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