Comments

• Ah, thank you! I totally missed this part of the support document.

  in Is there a way to add a citation to an endnote without replacing the existing one? Comment by rnshah December 17, 2020
• Thanks dstillman. I will try disabling Malwarebytes first. Just to clarify, are the steps in the Debugging document in order of priority? The first three do not apply (I have most up to date versions, am not using Track Changes and do not have im…

  in Word keeps freezing after each Zotero cite is entered Comment by rnshah September 28, 2020
• Thanks dstillman. That helps. The only security program installed is Malwarebytes. I took a look at the Debugging Broken Documents and will try and copy and paste to a new document to see if that solves the problem.

  in Word keeps freezing after each Zotero cite is entered Comment by rnshah September 28, 2020
• It would be helpful for me to know why you need to know about security software on my Mac. Hopefully, you can understand that it is a little strange to tell someone what security systems I am using. I appreciate that you are trying to help but it …

  in Word keeps freezing after each Zotero cite is entered Comment by rnshah September 28, 2020
• Adomasven, I am sorry, I don't really see how these questions are helping with the issue. Can you explain why you are asking about the security software, the empty document and exactly when the freezing occurs? Thank you.

  in Word keeps freezing after each Zotero cite is entered Comment by rnshah September 28, 2020
• Thanks. Unfortunately, moving the extensions.json to the Desktop did not work. Word is still freezing every time I add a cite from Zotero.

  in Word keeps freezing after each Zotero cite is entered Comment by rnshah September 28, 2020
• Just figured out my mistake. I was looking for a Zotero folder in the Library but doing a search for extensions.json got me to the file to move to the Desktop. I will test it now.

  in Word keeps freezing after each Zotero cite is entered Comment by rnshah September 28, 2020
• Word froze when performing this operation. The cursor became an arrow and I could not type or do anything besides quit the program. iOS Catalina is the operating system that I am using on a MacBook. Thank you for your help.

  in Word keeps freezing after each Zotero cite is entered Comment by rnshah September 28, 2020
• Here is the Debug ID: D1945193973. I tried to follow the instructions for going into my Zotero Profile Folder but those steps do not seem to work for my machine. Are there differences with iOS Catalina?

  in Word keeps freezing after each Zotero cite is entered Comment by rnshah September 25, 2020
• My report ID is 660823492

  in Word keeps freezing after each Zotero cite is entered Comment by rnshah September 24, 2020
• Thank you. I did try and restart the computer and start Zotero before Word but it is still happening. It just started happening on the second document I opened as well. I will submit a Report ID.

  in Word keeps freezing after each Zotero cite is entered Comment by rnshah September 24, 2020
• It is happening in an existing document and it is freezing permanently so I have to close the document and try and open again. But each time I open it again, I find that it freezes as soon as I try and cite from Zotero. I just tried a completely…

  in Word keeps freezing after each Zotero cite is entered Comment by rnshah September 23, 2020