Word keeps freezing after each Zotero cite is entered
I am using a Mac OS Catalina 10.15.6 and Microsoft Word for Mac version 16.16.26. I have been using Zotero without issues for several months but yesterday, Word suddenly started to freeze every time I add a Zotero cite. I saw a post on this from July and thought I may have inadvertently also been using Zotero from my desktop. However, I always open it from my applications folder. I tried to follow the steps on checking for where it is, but I do not seem to have the menus that were described. Can someone help?
Is it freezing permanently, or does it come back?
I just tried a completely new document and it does not seem to be happening. What do you suggest?
It might help to go into your Zotero profile folder and move extensions.json to Desktop, then restart Zotero.
I tried to follow the instructions for going into my Zotero Profile Folder but those steps do not seem to work for my machine. Are there differences with iOS Catalina?
As for the other questions, I did try to use Zotero with an empty document and it is working so far. However, the issue seems to arise once I am into a document. I cannot tell you if the freezing occurs before I press enter on the citation dialogue because I am not in Word just before I press enter. I hit "Add/Edit Citation" and only come back to Word after I hit enter. That is when I see that Word has frozen. I hope those responses help and do appreciate your assistance.
But it's first worth trying with Malwarebytes disabled to confirm that the problem still occurs.