Upgrade Storagedstillman
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- dstillman
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Comments
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Update the app (and make sure you have automatic app updates enabled).
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I'm not sure what you mean here. See Reporting Problems for the two things we always need in order to help. A screenshot would also be helpful.
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You disabled syncing of My Library in the Sync settings (#4 on Changes Not Syncing).
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View → Show Items from Subcollections
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have to make sure to only Magic Wand in the correct folder Not sure what you mean by this. If you're looking at the existing item, all you have to do is copy/paste its DOI, click the magic wand, and paste it in, and then merge the two items. The mer…
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Metadata updating has been requested many, many times and is coming. For now, Add Item by Identifier + merging is the recommended approach. (Doing it well is much more complicated than just replacing all metadata with new metadata retrieved via the …
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See Zotero Toolbar Doesn't Appear and the platform-specific steps linked from there, and if you're still having trouble, let us know exactly what you tried, in your own words, and what happened at each step.
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You can double-click the outline button to expand/collapse the tree.
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You deleted files, so you’ll now need to sync the device where the files exist, as explained on the page I linked to. If you continue to have trouble, provide the info requested on that page. This has nothing to do with “indexing”.
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Version 2.0.4 is out now with the fix for this. I’m afraid there’s no way to recover the annotations. The bug here prevented them from both saving and syncing. (To be clear, nothing would have disappeared from the desktop app. These annotations wer…
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Version 2.0.4 is out now with the fix for this.
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@HamishBrookes: Sorry, we realized after another report that there was indeed a serious bug here. A fix should be out shortly: https://forums.zotero.org/discussion/comment/505566/#Comment_505566
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OK, we've submitted a fixed version to Apple and requested an expedited review. Thanks for reporting this. It looks like this was a bug introduced in an update a few days ago. If you 1) saved a PDF on iOS or saved it the desktop but didn't open it …
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You pinned the Tags section. Double-click it or right-click → Unpin Section.
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I mean, that's just describing the same thing. Zotero opens the file with the filename it knows. Swap in an identical file with an OCR layer and Zotero will use it.
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Yes. Zotero 7 has been out since August 2024, and we made it an auto-update for everyone in September 2025. And Zotero 8 will be out soon. In this case, this broke because an import translator update used some modern code that doesn't work in Zoter…
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We're looking into this. It looks like it's happening for some but not all PDFs. We'll have an update soon.
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There are ways to import citations, but in all cases you'll need to reinsert those citations using the Zotero plugin: https://www.zotero.org/support/kb/importing_formatted_bibliographies
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For questions about a plugin, you'll need to contact the plugin developer.
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(And when this thread was created, plugins like BBT could only create entire sections, which BBT did to display the citation key. That's why the OP asked about rearranging sections in relation to BBT. As I say above, we've since added the ability fo…
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The solution is exactly what we document on the page you linked to and that I reference above: https://www.zotero.org/support/kb/cert_override They would just have to do it correctly (which for Zotero 6 at this point requires using a very old vers…
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But also, if this is indeed an intercepted connection, those certificate override instructions are correct, and if it's not working, your IT department didn't perform them correctly (e.g., by using the right Firefox ESR version for Zotero 6). In any…
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Start by upgrading to Zotero 7 from the download page. Zotero 6 is no longer supported. If you're still having trouble after that, can you provide the certificate info you see for https://api.zotero.org ? [Edit: Well, I see you said that's the lat…
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Start by updating to Zotero 7 from the download page. Zotero 6 isn't supported anymore.
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1) Provide a Debug ID for an attempt that fails. 2) Reset your translators from the Advanced → Files and Folders section of the Zotero settings, which will probably fix it.
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See Files Not Syncing. You're just at your Zotero Storage quota.
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Would I be able to take the new, OCRed PDFs (which are identical to the old files except for having the text layer underneath) and simply replace the old PDF file (I have stored them in Zotero as links) and have the annotations be preserved? Yes. Z…
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Your online library has hundreds of annotations on three other items from the 13th. I assume that's not what you're referring to? If you're saying you annotated these three other items on the 14th, do you recall if you did so while offline? Is ther…
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Annotations are saved as separate entities and can't be overwritten in that way. Nothing in your library has been deleted in the last week. Make sure you're not looking at a duplicate of the item in your library. If you can't find what you're looki…
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If it still works in a new, empty document, carefully follow Troubleshooting Errors in Word Processor Documents through to the end for your existing document. If you're still having trouble, provide the info requested there.