Upgrade Storagedstillman
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- dstillman
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Comments
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We can’t provide support for third-party WebDAV servers, sorry.
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If you’re saying you don’t even see the library items on your iPad, those aren’t “files”, and you should follow the Changes Not Syncing steps instead.
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We need what it asks for on the Files Not Syncing page — an attempt to open the file that can’t be opened.
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The issue in the thread you posted to was fixed in version 2.0.4 of the app. If you're not seeing an annotation from your Mac on your iPad or iPhone, that's an unrelated issue. See Changes Not Syncing, and if you're still having trouble, provide th…
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(+0000067): HTTP OPTIONS https://nextcloud.[…]/remote.php/dav/files/aee127fe-5e2c-103c-964e-d94861e1eaae/zotero/ The request timed out. An OPTIONS request to the server is timing out. That's all we can tell you.
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OK, great. (To be clear, we didn't do anything.)
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I don't see a successful opening of that file in that debug output.
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You copied the files to the wrong location, copied the wrong files, or copied them while the database was in use and ended up with an empty file. If you provide the info at the end of Locating Missing Zotero Data (some of which can just be a screen…
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Then we need to see a Debug ID for an attempt to open the file, as requested there. Your Debug ID doesn't show that.
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I would guess that security software (or malware) on one or all of your computers is causing the files to become empty, and Zotero is then dutifully propagating those modified, empty files to other members' computers. But you'd need to check what I …
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A zero-byte attachment has no data. There's nothing to repair beyond replacing the file with the original file. There wouldn't be a version-related difference in Zotero's ability to open it — there's absolutely no data to open. See my previous mess…
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Storing the database on a network share may be less likely to work in Zotero 7. You can try the Zotero beta — which is based on an even newer Firefox version — to see if that's any different, but there's a good chance you'll need to keep the data d…
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For problems with a plugin, you'll need to contact the plugin developer.
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See Files Not Syncing for the info we need.
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Based on the state of your online library, it looks like either you're using WebDAV on one device or you incorrectly ran Purge Storage in My Library at some point from your online sync settings. In any case, if you follow those steps carefully, it w…
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See Files Not Syncing.
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[JavaScript Error: "NS_ERROR_FILE_ALREADY_EXISTS: Component returned failure code: 0x80520008 (NS_ERROR_FILE_ALREADY_EXISTS) [nsIFile.create]" {file: "chrome://zotero/content/xpcom/file.js" line: 1115}] 1) Make sure you're still seeing the problem i…
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To be clear, if you copied the files correctly, you would've seen your library before syncing — that's the point of using that method. If you didn't see your data before syncing, you didn't do it correctly. (Your files won't be available via syncing…
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Yes, make sure the document preferences window isn't just appearing behind your other windows. (The window belongs to the Zotero app, not your browser.) That's the most likely thing here. If you're sure it's not that, try the beta.
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Update the app (and make sure that automatic app updates are enabled).
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That just means you were still using the earlier version with the bug earlier today when you created the annotations, so they were never saved correctly. (Our server logs confirm that.) The app then updated, but unfortunately that won't restore the …
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Update the app (and make sure you have automatic app updates enabled). You're on an outdated version.
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What version of the app do you have? When you say they disappeared right before your eyes, what do you mean?
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File syncing isn’t enabled for My Library in your Sync settings.
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As we noted in the announcement, note tabs use wide margins for cleaner note-taking and better readability. You can continue to open notes in a standalone window (and set that as the default in the settings) if you want a wider editor. (I'm not su…
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Not currently, but it may be possible in a future version. Firefox just added support for it. https://github.com/zotero/zotero/issues/1203#issuecomment-289201160 https://github.com/zotero/zotero/issues/1203#issuecomment-3752866968
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You'll need to say what the actual problem is that you're experiencing. See Steps to Reproduce for the kind of description we need.
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View → Show Items from Subcollections
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(Please start new threads for new issues — the thread you posted to isn't related. I've moved this to a new thread.) Can you reproduce this in Troubleshooting Mode (Help → "Restart in Troubleshooting Mode…”), which temporarily disables all plugins?…
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Update the app (and make sure you have automatic app updates enabled).