Upgrade Storagedstillman
About
- Username
- dstillman
- Joined
- Roles
- Member, Administrator
Comments
-
That's the same thing.
-
Yes, but you should do it again and let it go for several minutes of it showing "Loading items…" before submitting.
-
@myx217: Make sure you have 5.0.194 and reload any existing tabs where you're trying to use it. This problem is definitely fixed.
-
Please stop posting random things here. I've explained what we need. If you'd like our help, you'll need to provide what I'm asking for.
-
Again, we need a Debug ID for Zotero startup, using the Help → Debug Output Logging → "Restart with Logging Enabled…" option.
-
That's not a Debug ID.
-
What version of Chrome? Does it happen if you disable other Chrome extensions?
-
There's no general issue with library loading in Zotero 8. Do you mean it's stuck on "Loading items…", or that it loads eventually but takes a long time? Can you reproduce this in Troubleshooting Mode (Help → "Restart in Troubleshooting Mode…”), w…
-
Zotero Connector 5.0.194 is out now with the fix. You'll receive the update soon, or you can update now from the Edge extensions pane.
-
OK, we've submitted Zotero Connector 5.0.194 for Edge with a fix for this. It will be available as soon as Microsoft approves it, hopefully later today. This was indeed caused by a change in Edge. It looks like the change in question was reverted b…
-
You can't do that. https://www.zotero.org/support/kb/data_directory_in_cloud_storage_folder
-
Do you have your data directory on a network drive or some other non-standard location?
-
(BBT has caused this sort of thing before, FWIW, though I'm not sure we ever figured out exactly why.)
-
What version of the app?
-
Sorry, fixed.
-
No, that's exactly correct and what you should do.
-
Oh, by "delete off [your] computer" you mean delete the original from wherever you dragged it? In that case it's just in your Zotero data directory and none of the above is even relevant. Zotero stores everything locally, so unless you actually do r…
-
You don't need to repeat the upgrade. If you closed the banner already, you can just clear the extensions.zotero.postUpgradeBannerVersionShown pref in the Config Editor and restart.
-
Downloading files doesn't remove them from your Zotero Storage online, but the point is that you'd have local copies, so if you stopped paying for Zotero Storage and files were purged from our servers, you wouldn't lose them from your Zotero library.
-
I explained this above. You can always redownload all files to your local Zotero.
-
@aborel: Not a general issue. Do you have plugins installed? https://s3.amazonaws.com/zotero.org/images/forums/u6/akuv5z4qs06wxy8waejb.png
-
See Zotero Toolbar Doesn't Appear and the platform-specific steps linked from there, and if you're still having trouble, let us know exactly what you tried, in your own words, and what happened at each step.
-
It looks like this is due to an Edge update, not anything that changed our end. We can reproduce just by applying the latest Edge update with Zotero closed. So it's not related to Zotero 8 in any way — just confusing timing. I'm guessing they starte…
-
We'd need more details, including the exact error message, and you should make sure you can reproduce it in Troubleshooting Mode (Help → "Restart in Troubleshooting Mode…”), which temporarily disables all plugins.
-
We know a lot of people are trying to post to this thread, but we don't need any further reports at the moment. We're looking into this and will share an update as soon as we have one. In the meantime, as far as we know other browsers are unaffected…
-
disk I/O error Do you have your data directory on a network drive or some other non-standard location?
-
Fixed
-
[Additional posts removed] We were just able to reproduce this. We're investigating.
-
OK, so you’ll need to report this to the Zotmoov developer.
-
[Edit: This appears to be due to an Edge update. We don't need further reports at the moment. See below for updates.] What update are you referring to? (There haven't been any recent Zotero Connector updates, and the last Edge update was a week ago…