Upgrade Storagedstillman
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- dstillman
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Comments
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@dclarke, @jdiz: Does it happen with other browser extensions disabled?
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@jdiz: We'd want a Debug ID from you as well for reloading the page and trying to save.
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Whether you have files in a single location isn't relevant. Why did you try to use that option to begin with? What were you trying to accomplish? It's really very specific to what it says: Use this to free up space for group libraries you own after…
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If the files were all available locally, you could just do Reset File Sync History from the Sync pane of the app settings, but I've gone ahead and relinked all available files in your account.
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You're running an outdated version of the Zotero Connector for Firefox. See the notification in the top-right corner and allow the update, which requires a permissions change. [Edit: Wouldn't have been the issue here]
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No, sorry. The mobile apps are intended as companion apps to the desktop app, and there's no other way to sync data.
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Can you provide a Debug ID (different from a Report ID) for a sync that triggers the error?
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If, at some point I accessed that entry while connected to the WebDAV server, then Zotero times out (30000 ms), THEN it displays the file. What do you mean by "accessed that entry while connected to the WebDAV server"? Accessed how? Connected how? …
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unticked automatic file importing in the web browser plugin Note that this is something totally unrelated, and you should generally leave it enabled.
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Can you provide a Debug ID from Zotero for reloading a page where you're getting a PDF and/or snapshot and saving?
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Explained here: https://www.zotero.org/support/adding_items_to_zotero#manually_adding_items
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We would need some example URLs.
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(And to be clear, syncing your desktop did not make files unavailable elsewhere. That would just be a file you added on your desktop that can't be transferred because you're at your quota.)
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Same answer we gave you via email: 1) In general, see Files Not Syncing, linked from that dialog. 2) You're just at your file storage quota, as it suggests on that page. There would be a warning icon in the toolbar on every sync from a computer wh…
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You'd have to ask them.
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You're just wildly overestimating the value of a documentation page here. We link the words "Report ID" or "Debug ID" in literally every single thread where we request one of them, including in the thread you link to, and each page mentions the othe…
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You didn’t answer my question about the profile folder, only the cache folder. But you should delete AppData\Local\Zotero altogether and try moving AppData\Roaming\Zotero out of the way. This would happen if either of those can’t be written to by y…
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If you just mean you're trying to get all the files together, you can just do a search for PDFs within the export folder and copy them to another folder.
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You'll need to say what the actual problem is that you're experiencing. See Reporting Problems for the two things we need in order to help.
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If you just did this, you might be able to restore from one of your automatic backups. Note the specific instructions for collections. Also note that, unless you really went out of your way, all the items would still be in the library root. Just de…
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You're saying the book items themselves don't show up on iOS, or their attachments can't be opened? You've checked All Items, sorting by Title? Can you provide the zotero.org URLs after selecting some of the items in the web library?
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For problems with a plugin, you'll need to contact the plugin developer.
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whether I installed it on C Disk or one-drive Also, what do you mean by this? Installed on OneDrive how? Zotero should almost always be installed to the default Program Files folder on C:.
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OK, that's a very specific error — that's not just Zotero not opening. I'm a bit confused, though — you originally said "Zotero still fails to launch with no visible error". Were you getting this before, or are you getting it now only after installi…
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That's Troubleshooting Mode, but it's a Report ID, not a Debug ID.
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We really need the two things listed there in order to help you.
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We'll fix — thanks. Looks like this happens in locales where the text above the input goes to a second line.
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We'll fix — thanks. Looks like this happens in locales where the text above the input goes to a second line.
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That's one of the two things we ask for. The other is to provide steps to reproduce: https://www.zotero.org/support/reporting_problems#provide_steps_to_reproduce But if you're getting this error when you sync, you should restart in Troubleshooting…
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That's an HTTP 401 Unauthorized error from your WebDAV provider. That's all we can tell you.