Upgrade Storagedstillman
About
- Username
- dstillman
- Joined
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- Member, Administrator
Comments
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See Files Not Syncing.
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I really can't say it more clearly that I did the very first time: Can you provide a Debug ID (different from a Report ID) for Zotero startup up through right before you do the action that freezes, using the Help → Debug Output Logging → "Restart wi…
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(You don't think adding comments to annotations is a feature people use? I promise you many, many people add comments to annotations.)
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I mean, that's just not what I asked for. I asked for debug output for Zotero startup, by going to Help → Debug Output Logging and choosing "Restart with Logging Enabled…". That's just not what you're providing.
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(And no, no one else has reported anything like this, so if you'd like this fixed, you'll need to work with us to investigate the problem.)
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As I say, you should submit the output immediately before the performing the action that causes the freeze. We just need to actually see a Debug ID for Zotero startup through that point, which isn't what you provided. I gave you the exact menu optio…
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No, that's not a Debug ID for Zotero startup. See above for exactly what you need to do.
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Anything about this would be BBT, not Zotero. The Citation Key field has no special significance in Zotero at this time, and we haven't added any additional fields since 7.0.32.
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Can you provide a Debug ID (different from a Report ID) for Zotero startup up through right before you do the action that freezes, using the Help → Debug Output Logging → "Restart with Logging Enabled…" option? Does this happen for all PDFs or only…
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Crashes as in freezes or as in closes completely? Can you say more about exactly what you're doing and what's happening? See Reporting Problems for the two things we always need in order to help.
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No. To continue syncing, people need to stay up to date. There’s no guarantee that an old version will even continue syncing with Zotero servers.
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https://www.zotero.org/support/kb/connector_zotero_unavailable
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Nothing to do with the new fields. See here, including the note at the end: https://www.zotero.org/support/adding_items_to_zotero#manually_adding_items
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@frederiknolte: Please try the Zotero beta and let us know if it works with your server.
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For problems with a plugin, you'll need to contact the plugin developer.
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@annaszczurek.01: You have to actually replace "[username]" in the command with your actual Windows username, if that wasn't clear.
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You don’t say what’s happening, but probably this: Windows: https://www.zotero.org/support/word_processor_plugin_troubleshooting#error_or_non-responsive_plugin_buttons Mac: https://www.zotero.org/support/word_processor_plugin_troubleshooting#word_…
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Dan Stillman (Mar 2022) replied that "[…] most extensions are by known community members. Just to note, this has long since ceased to be the case. We can't vouch for the vast majority of current plugins. We're planning some systems to address the si…
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What notification? You need to tell us the actual problem you're experiencing. See Steps to Reproduce for the kind of description we need. In any case, for citations restarting at 1, see Existing Citations Not Detected.
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1.0.42 (294) You're running an outdated version of the app. The current version is 2.0.4.
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Windows: https://www.zotero.org/support/word_processor_plugin_troubleshooting#error_or_non-responsive_plugin_buttons Mac: https://www.zotero.org/support/word_processor_plugin_troubleshooting#word_could_not_communicate_with_zotero_please_ensure_that…
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Right, so your window is too narrow to display the three panes side by side. You would need to widen the window to use Standard mode. If this is actually full screen, your display is too small to use Standard mode, or you have your resolution set ve…
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Right, but we need to see a screenshot of your screen, showing the full window. You can post it here or email it to support@zotero.org with a link to this thread.
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OK, please try the latest beta.
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@Revlkmc: Can you provide a screenshot?
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https://www.zotero.org/support/word_processor_plugin_troubleshooting#error_or_non-responsive_plugin_buttons
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Windows: https://www.zotero.org/support/word_processor_plugin_troubleshooting#error_or_non-responsive_plugin_buttons Mac: https://www.zotero.org/support/word_processor_plugin_troubleshooting#word_could_not_communicate_with_zotero_please_ensure_that…
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No, syncing doesn't use dates. I'm afraid we can't help you debug this — you're running custom JavaScript yourself. If you can reproduce a problem in normal Zotero usage, we'd obviously want to know about that, but this isn't that.
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Just a setting in the General pane of the settings. You would've had to have changed it at some point before. Set it back to Zotero.
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I say exactly what to do — you don't need to search. In Finder, go to the Go menu, select "Go to Folder", and copy and paste that address. If you've been using Zotero on this computer, you would definitely have it.