Upgrade Storagedstillman
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In general: https://www.zotero.org/support/kb/zotero_and_firewalls If your institution's security software blocks old browser versions, you may have better luck with the Zotero 7 beta, which is based on a newer version of Firefox.
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Presumably you know this, but you absolutely can't have the data directory in a cloud storage folder. Beyond that, see Locating Missing Zotero Data for how to troubleshoot this.
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5.0.96 You're running a version of Zotero from February 2021. You should install the latest version from the download page and figure out why you haven't received automatic updates in over three years.
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Can you share screenshots that show what you're referring to, either here or in an email to support@zotero.org with a link to this thread?
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Restart in Troubleshooting Mode (Help → "Restart in Troubleshooting Mode…”), which temporarily disables all plugins. If that fixes it, you'll need to identify the plugin that's causing it and then report the problem to the plugin's developer.
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You're saying you're clicking Add/Edit Citation and nothing is happening? Is that the case in a new, empty document? If this is Windows, see https://www.zotero.org/support/word_processor_plugin_troubleshooting#error_or_non-responsive_plugin_buttons…
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Let's step back. What's the exact problem you're seeing in a new, empty document? Can you provide a Report ID?
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@frannysullivan, @alyedree: Please start a new thread and explain the exact problem you're experiencing, in your own words. We can't debug different people's word processor issues in the same thread — they're almost always specific to a given docume…
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@danepps: Sorry for the delay. Your institution's proxy server is just misconfigured. This wouldn't be specific to a given site. You should point your IT department to this page: https://www.zotero.org/support/kb/incomplete_cert_chain They (and y…
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We always need an example URL for problems with saving.
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You'd have to say more. See Steps to Reproduce for the kind of description we need.
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Can you provide a Debug ID for Zotero startup, using the "Restart with Logging Enabled…" option?
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I'd guess that you have View → Show Items from Subcollections enabled in the desktop app.
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Restart in Troubleshooting Mode (Help → "Restart in Troubleshooting Mode…”), which temporarily disables all plugins. If that fixes it, you'll need to identify the plugin that's causing it and then report the problem to the plugin's developer.
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https://www.zotero.org/support/kb/no_toolbar_button It sounds like you've been using Zotero incorrectly, so you should read through Adding Items to Zotero to understand this better.
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@opere-citato: It's not some general incompatibility — Zotero has always run fine on any macOS release. It's just Rosetta 2 was buggy in earlier versions. There's no reason to be running an outdated, insecure, buggier minor version of any macOS rele…
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See "Data Directory Location": https://www.zotero.org/support/preferences/advanced#files_and_folders It's not platform-specific in any way. If you do this, be very careful mounting and unmounting the disk. If you unmount while Zotero is open, you…
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Fixed in beta 100 — thanks.
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You can run this in Tools → Developer → Run JavaScript to change all selected items to Report: var items = ZoteroPane.getSelectedItems(); var reportItemTypeID = Zotero.ItemTypes.getID('report'); for (let item of items) { item.setType(reportItem…
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If you were using the unlimited plan before and your subscription expired, it's probably already selected and you just need to re-enter your credit card details.
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OK, but note that that's your Zotero data directory, so you'd have an empty library after deleting that. But as long as all your data and files were online, you can just sync. Otherwise you'd want to just fix the problem with the transferred folder …
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That's never been the correct way to save to Zotero from Google Scholar or any other supported site, and it's no longer possible due to changes in Chrome: https://forums.zotero.org/discussion/comment/466053/#Comment_466053
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Again, read the linked section. The filename is named based on the metadata. The title isn't, because there's no reason to duplicate metadata from the item row directly above. You can manually set the title to whatever you want from the item pane, …
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Briefly showing the filename as the title is a bug that's being fixed for the next beta. "PDF" is correct, for the reasons explained in the linked documentation.
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The mobile apps support stored files synced via Zotero Storage or WebDAV. They don't and won't support linked files. We accepted a patch for the Linked Attachment Base Directory functionality years ago due to the popularity of ZotFile and have main…
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Don't copy the "Zotero" folder from your computer — that's a totally different folder. Don't use Replace Online Library — that's about library data. You can transfer the 'zotero' folder from the old WebDAV server, or, if you have all the files loc…
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https://www.zotero.org/support/file_renaming#attachment_title_vs_filename
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First, there's no reason to create a new account. You can just reset your password to your old account. If you no longer have access to the email address, email us at support@zotero.org with details. If you don't want some or all of the old data, yo…
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Start by updating to a current version of macOS. You're running an outdated version, even of Sonoma. Beyond that, you can try deleting Zotero from Applications and reinstalling it from the download page, but this is a macOS bug, so you should updat…
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You'll need to provide some examples. You're misunderstanding something or doing something wrong if you think Zotero's APA citations are incorrect. Zotero's APA style is extremely accurate.