dstillman
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- dstillman
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https://www.zotero.org/support/word_processor_plugin_troubleshooting#error_or_non-responsive_plugin_buttons
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[JavaScript Error: "Error: Could not remove C:\Users\User\AppData\Roaming\Microsoft\Word\STARTUP\Zotero.dotm" {file: "resource://zotero-winword-integration/installer.jsm" line: 183}] First you should go to your Word Startup folder (shown above), del…
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Can you provide a Report ID after reproducing this?
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We'd want to see a screenshot of the info pane in Zotero and the citation in the document. Make sure you've read through Given Name Disambiguation. Zotero's APA style is extremely accurate, so usually this is either a misunderstanding or a data-ent…
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Just to be sure, can you show where you've confirmed that Zotero isn't running as administrator? This is Windows 10, right? Are you running any non-standard security software?
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[JavaScript Error: "Error: 'title' is not a valid field for '27'" {file: "chrome://zotero/content/xpcom/data/itemFields.js" line: 316}] If you go to Tools → Developer → Run JavaScript and run the code below, what's the result? Zotero.ItemTypes.getN…
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[JavaScript Error: "Error: 'title' is not a valid field for '26'" {file: "chrome://zotero/content/xpcom/data/itemFields.js" line: 316}] If you go to Tools → Developer → Run JavaScript and run the code below, what's the result? Zotero.ItemTypes.getN…
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How did you install Zotero? Unless you're using the official tarball or zotero-deb, you'll need to contact the package maintainer for help.
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We'll need you to say what the actual problem is that you're experiencing. If you're saying that you can't open some files on your iPhone that you've added elsewhere, it's just that you're at your file-storage quota. See Files Not Syncing.
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Yes, we think the fact that Rename File from Parent Metadata before Zotero 7 mistakenly overwrote the default attachment title and set it to the filename caused a huge amount of confusion about the difference between the title and the filename and r…
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@nrbond: Generally in Zotero 7 you should get a CAPTCHA within Zotero, but we're making changes to the way Zotero downloads files to try to address this more reliably and for all sites that use anti-bot protections like this. We should have an updat…
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No, it's really not like that — it's just telling you that that's the PDF for the item whose metadata is shown directly above in the items list. The "names" are all visible in your screenshot. And as the linked page explains, Zotero has — for the e…
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Were you testing this in Troubleshooting Mode? (Our debug output doesn't currently log that.) What browser are you trying to drag to? Is either Zotero or your browser set to run as administrator? (They shouldn't be.) What happens if you just drag…
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Can you provide a Report ID?
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https://www.zotero.org/support/file_renaming#attachment_title_vs_filename
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Again, restart in Troubleshooting Mode. You should not report bugs here unless you’ve confirmed that they happen in Troubleshooting Mode, which disables all plugins.
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Yes, because Troubleshooting Mode disables all plugins automatically. If the problem persists when not running in Troubleshooting Mode, you’ll need to enable plugins one by one to find the one that’s causing this.
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Again, any files that exist on our servers you would be able to open, as well as files that you added on the computer you're using (assuming you didn't accidentally delete things outside of Zotero). It's files added on other devices after you were a…
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This is all we can say about this at the moment: [unrelated thread removed]
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OK, then I'm afraid we can't help you here. We can only provide support for the official tarball and the zotero-deb package. For problems with other third-party packages, you'd need to ask the package maintainer. The Flatpak in particular is a sandb…
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You'll need to follow the steps on the linked page.
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We have nothing to do with the Flatpak. Can you reproduce this with the Zotero 7 tarball available from our site?
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[JavaScript Error: "Invalid field 'dateAdded'" {file: "chrome://zotero/content/xpcom/data/itemFields.js" line: 491}] Restart in Troubleshooting Mode (Help → "Restart in Troubleshooting Mode…”), which temporarily disables all plugins. If that fixes i…
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I've never used the Zotero iOS apps (for either iPhone or iPad) because it's always been buggy and crashes often That's…not a normal thing that people report. If you're having trouble with something, you should actually report it here so we can fix …
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The reasons for this are explained on the linked page. Every part of the filename is already shown in the parent row in that screenshot. Why do you want to see the filename? And no, it's not correct to say that the actual filename was visible in Zo…
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No, it means that only 300 MB of your files are on our servers, and those you would be able to open. Any additional files would be on the computer where you added them, and you would've been receiving a warning in the toolbar on every sync telling y…
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See Zotero Toolbar Doesn't Appear and the platform-specific steps linked from there, and if you're still having trouble, let us know exactly what you tried, in your own words, and what happened at each step. (There's no tablet version of the plugin…
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Someone here might have an idea, but note that we (the Zotero team) don't have anything to do with Boox's Zotero integration, so that's not something we can help with.
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ZoteroObjectUploadError: Note '{"lib":1,"items":{"9Z6Y3EXU":{"n":29,"p":{"0":{"t":{"1723472328":10,"1723472368...' too long for item '12641202/29CHYU7G'"] You're getting a sync error — you should see an error icon to the left of the sync button. You…
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You'll need to say what the actual problem is that you're experiencing. See Steps to Reproduce for the kind of description we need. But you're getting lots of errors from plugins, so restart in Troubleshooting Mode (Help → "Restart in Troubleshooti…
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