Upgrade Storagedstillman
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- dstillman
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Comments
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You should provide a Debug ID for trying to cite if you want us to look. What you're describing could be as simple as the Document Preferences window appearing behind the Word window. To be clear, no one else has ever reported the error you reporte…
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Right, so you're syncing with a different account — linked to an alias of the same email address that's linked to this one. Export any data you want to keep from the account you're posting from, delete this account, and then log into the other one.…
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You'll need to upgrade to the latest version of Zotero. For security reasons, older versions are no longer able to log in for syncing, except immediately after a successful password reset.
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You've never synced the iOS app with this account. Can you provide another Debug ID that shows you pulling down on the items list to force a sync?
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Restart Zotero and try again or reinstall from the download page. Your data won't be affected.
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Network filesystems should generally work — we just can't provide support if they don't, which is why we can only recommend switching to the local disk. That error (ERROR_FILE_OFFLINE, 4350) means Windows reported the database backup file as "not c…
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You need to set up syncing. Click the Sync button in the top right.
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Generally speaking, hidden prefs that don't being with extensions.zotero aren't relevant to Zotero.
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No, sorry, we wouldn't have any way of restoring those.
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Not sure why you think you have 9.0.5? You're running Zotero 9.0.1.
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Email storage@zotero.org.
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That's the web library, not the desktop app. All documentation on this site is about the desktop app. https://www.zotero.org/support/kb/web_vs_desktop
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Can you provide a Debug ID for Zotero startup through reproducing it, using the Help → Debug Output Logging → "Restart with Logging Enabled…" option?
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Upgrade to the latest version of Zotero. For security reasons, older versions are no longer able to log in for syncing, except immediately after a successful password reset.
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It works on Sequioa, so I'd start by upgrading to that. (It looks like your computer run Sequoia.)
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@eleanorclune: Can you provide a Report ID?
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You'll get billed when you add the storage subscription. (Not sure why you think it would be anything else? The only situation when you're not billed is if you already have a storage subscription and switch to another plan.)
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Upgrade to the latest version of Zotero. For security reasons, older versions are no longer able to log in for syncing, except immediately after a successful password reset.
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Nothing to do with an update — that doesn't affect data. All your collections were deleted in the online library on March 7, 2026 from a Zotero 7.0.32 installation on Windows. Only you would know what might have done that. (Sometimes this happens wh…
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https://www.zotero.org/support/kb/storage_quota_and_local_storage
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Can you provide some screenshots of what you're referring to?
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The privacy policy is referring to the desktop app. The mobile apps are intended primarily as companion apps to the desktop app, which is why they require syncing. They're never going to have anywhere close to the full functionality of the desktop …
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Move your Zotero data directory back to the local disk.
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https://forums.zotero.org/discussion/comment/514165/#Comment_514165
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Make sure you’re running Zotero 9.0.5. If you are, provide a Report ID and more details.
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From the download page — the large Download button on the homepage. If you mean that you're not seeing the Mac download on the download page, you're likely using Safari and some broken ad blocker (e.g., AdBlock) is erroneously hiding the section. D…
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@urhistorie: No, as explained above, you should still save from the web. You can always change the item type after, but there's no reason not to save a live webpage using the Zotero Connector.
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I'm going to close this thread, since there's nothing else to say here. This was caused by a Microsoft security update and is fixed in Zotero 9.0.5: https://forums.zotero.org/discussion/comment/513908/#Comment_513908 If you're still getting this e…
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@elkanawie: As explained above, you need to upgrade to Zotero 9.0.5. You're on an outdated version of Zotero from 2024.
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You shouldn't get the above error, though, unless you're activating the plugin somehow other than by clicking Add/Edit Citation or Add/Edit Bibliography. Clicking Add/Edit Bibliography in a document without Zotero citations just displays a message t…