dstillman
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- dstillman
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Comments
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I'm not sure what that's meant to show? The option is "Show attachment filenames in the items list". You blurred out the entire items list, so you don't seem to be reporting anything relevant to that option. If you're talking about the "PDF" at the…
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The option doesn't have anything to do with stored vs. linked files.
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@michaa7: We'd want to see a screenshot from Troubleshooting Mode (Help → "Restart in Troubleshooting Mode…”) showing the items list and the right-hand pane with an attachment selected. This has been an option since Zotero 8 in January, and we haven…
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(Or you can set the handler directly in Zotero. And if you can't select DrawboardPDF that way, it's because of the kind of app it is.)
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(3)(+0000001): System handler is C:\Program Files (x86)\Microsoft\Edge\Application\msedge.exe Oh, well if you're using System Default, that's not a Zotero issue. You just haven't set the right system default. Sorry, I thought you were saying you set…
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Can you provide a Report ID from before a quit that triggers this? If you don't mind switching to the beta for a few weeks until Zotero 10 comes out, you should test with the Zotero 10 beta. (You could also close Zotero, make a backup copy of zoter…
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Restart in Troubleshooting Mode (Help → "Restart in Troubleshooting Mode…”), which temporarily disables all plugins. If that fixes it, you'll need to identify the plugin that's causing it and then report the problem to the plugin's developer. If n…
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We can't support old versions, particularly after a downgrade, but this should now be fixed.
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That's doesn't capture a full sync operation — just the start of the very first request. Can you do that again — including the remote change — and wait a bit longer?
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Thanks, but you don't need to report things here unless you're experiencing a problem, and we only ever need an id. No need to try to interpret reports on your own.
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It's due to anti-bot protections on that site. We'll see what we can do.
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WebDAV isn't relevant if this is about library data. Do you not see collections in the Android app either? Can you share a screenshot of that? Can you provide a Debug ID from Android for the first sync after you make a change to an item online? St…
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What's the problem exactly? See Changes Not Syncing or Files Not Syncing depending on whether the issue is with library data or files.
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I linked to instructions.
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Oh, wait, you're saying you want it to open DrawboardPDF? (Saying "stuck on Edge" is confusing if you're then saying PDFs open fine in the Zotero reader.) I'd guess that DrawboardPDF is a Windows Store/UWP app, which Zotero can't open. There might b…
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Can you provide a Debug ID for reproducing this?
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Same answer. Check Font Book.
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Fixed now in the web library — thanks. Note, though, that you should always use the desktop app when possible.
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Not a general problem. Does it happen if you already have a Files window open?
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That's a 403 Forbidden error from your WebDAV server. That's all we can tell you.
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1) We can't help with linked-file setups. 2) We can't help with third-party packages. (The snap's sandboxing can break various things.)
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For problems with a plugin, you'll need to contact the plugin developer.
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Those are imported fine for me. Can you provide a Debug ID for reproducing this?
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Do you have your Zotero data directory on a network drive or in another non-standard location?
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Only lines in Extra that correspond to real fields are migrated. _eprint being there actually appears to be a bug, albeit one that's been there for years — that's an internal translator value that started ending up in Extra when we started saving un…
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Fixed for the next beta — thanks.
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See Reporting Problems for the two things we always need in order to help. We're not aware of any current problems with Word integration, so you'd have to say more if you're experiencing a problem. Make sure you're running Zotero 9.0.5 or later. A …
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https://www.zotero.org/support/kb/attachment_title_vs_filename
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Sorry, we were in the process of updating the documentation to clarify that. Write requests are supported in Zotero 10, currently in beta. We're still making some tweaks to write support and will announce it on the dev list shortly.
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Can you provide a Debug ID for Zotero startup through reproducing this, using the Help → Debug Output Logging → "Restart with Logging Enabled…" option?
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