Upgrade Storagedstillman
About
- Username
- dstillman
- Joined
- Roles
- Member, Administrator
Comments
-
Fixed in 1.0.0-124 — thanks.
-
We'll fix — thanks.
-
It's not clear what you mean here. See Steps to Reproduce for the kind of description we need. Your error report doesn't show any errors from word processor integration, so if you're getting some error, in addition to telling us the exact message y…
-
Zotero works (and is largely developed) on macOS. We'd want to see a Debug ID from Zotero for reloading the page and trying to save. You should also try 1) another browser (Firefox, Chrome, Edge) and/or 2) an open-access file. Safari's extension f…
-
Are you looking in the web library or the desktop app? You have a few dozen items in the online library, have only a few items in the trash, and have never permanently deleted anything. But you've never synced the desktop app, so if you were using t…
-
Request timed out Updating from Zotero 6 to Zotero 7? Can you provide a Debug ID for Zotero startup through a sync attempt that fails (the initial auto-sync is fine if that triggers it), using the "Restart with Logging Enabled…" option?
-
(You mean "import" here, not "upload".) Can you provide a Debug ID for Zotero startup through an import attempt that fails, using the "Restart with Logging Enabled…" option? Wait 30 seconds or so at startup until things have settled before attempti…
-
I suspect this is just a misunderstanding. The auto-updater never switches you between architectures at this time. If you were running the 32-bit version, it wouldn't update you to the 64-bit version just because you're on an x64 system. If you in…
-
All items in your library were deleted. I'd guess that one of you deleted everything in the library by mistake while logged into the wrong account. You may be able to restore items from one of the automatic backups in your Zotero data directory. Fo…
-
You'll need to say what the actual problem is that you're experiencing. See Steps to Reproduce for the kind of description we need.
-
Restart in Troubleshooting Mode (Help → "Restart in Troubleshooting Mode…”), which temporarily disables all plugins. If that fixes it, you'll need to identify the plugin that's causing it and then report the problem to the plugin's developer.
-
@Amarq: A screenshot of the contents of C:\Program Files\Zotero before you remove it might also be helpful.
-
Not sure what you mean by that. You configure the Quick Copy style from the Export settings. https://www.zotero.org/support/preferences/export
-
We need a Debug ID. Follow the link for instructions.
-
Not currently, sorry, but it's planned.
-
I have tried to install 32-bit version, it does not have this problem. Wait, you're saying the 32-bit version of Zotero 7 doesn't do this, but the 64-bit version does? And you can reproduce that reliably, switching back and forth between those two v…
-
The documentation (and all our documentation) is about the desktop app. The explanation is the same, but you can only add files to existing bibliographic items — it's not possible to create a parent item for a standalone attachment or to move a stan…
-
Crashes as in closes completely, or do you get a message in the middle pane saying it needs to be restarted? Restart in Troubleshooting Mode (Help → "Restart in Troubleshooting Mode…”), which temporarily disables all plugins. If that fixes it, you'…
-
But you're saying you only have one folder, "Old Windows AppData", in [home]/Library/Application Support? I think something would have to be very wrong if that's the case — I'm pretty sure there are normally more folders there even in a new macOS in…
-
Can you link to examples or email them to support@zotero.org with a link to this thread?
-
Not currently possible, sorry.
-
From the troubleshooting page linked above: If the button doesn't appear to the right of the address bar, you can find it either in the Extensions panel (opened via a puzzle-piece button to the right of other toolbar buttons) or the overflow menu (o…
-
Unlinking your account from syncing locally — and even choosing to delete your data — never affects your online library. What you're describing is a new, empty data directory, though, which would happen if you chose to delete your local data when un…
-
It sounds like you're looking at the wrong Library folder (/Library). Library/Application Support within your home folder (i.e., /Users/[username]/Library/Application Support or ~/Library/Application Support) would have more in it. Are you running …
-
Email support@zotero.org with details you remember of the old account (username and email address) and we can help.
-
(But you also shouldn't create a new Zotero account, and doing so can cause other problems. If you can't access your old one, email us at support@zotero.org with details.)
-
We don't have anything to do with ResearchRabbit integration. You'd have to ask them.
-
If you're referring to the New Item menu not including "Web Page" as an item type, see the note here: https://www.zotero.org/support/adding_items_to_zotero#manually_adding_items You should be saving webpages and most other items via the Zotero Con…
-
You'll need to say what the actual problem is that you're experiencing. See Steps to Reproduce for the kind of description we need. (And we only ever want Report IDs and Debug IDs here, not the contents of the error report.) Whatever it is, restart…
-
How exactly are you trying to install Zotero that you're getting that? You should be able to just drag Zotero from the disk image into Applications. If there's an existing copy of Zotero in Applications, Finder should prompt you to replace it, but …