Upgrade Storagedstillman
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- dstillman
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[JavaScript Error: "NS_ERROR_FILE_ALREADY_EXISTS: Component returned failure code: 0x80520008 (NS_ERROR_FILE_ALREADY_EXISTS) [nsIFile.create]" {file: "chrome://zotero/content/xpcom/file.js" line: 1115}] 1) Make sure you're still seeing the problem i…
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To be clear, if you copied the files correctly, you would've seen your library before syncing — that's the point of using that method. If you didn't see your data before syncing, you didn't do it correctly. (Your files won't be available via syncing…
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Yes, make sure the document preferences window isn't just appearing behind your other windows. (The window belongs to the Zotero app, not your browser.) That's the most likely thing here. If you're sure it's not that, try the beta.
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Update the app (and make sure that automatic app updates are enabled).
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That just means you were still using the earlier version with the bug earlier today when you created the annotations, so they were never saved correctly. (Our server logs confirm that.) The app then updated, but unfortunately that won't restore the …
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Update the app (and make sure you have automatic app updates enabled). You're on an outdated version.
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What version of the app do you have? When you say they disappeared right before your eyes, what do you mean?
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File syncing isn’t enabled for My Library in your Sync settings.
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As we noted in the announcement, note tabs use wide margins for cleaner note-taking and better readability. You can continue to open notes in a standalone window (and set that as the default in the settings) if you want a wider editor. (I'm not su…
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Not currently, but it may be possible in a future version. Firefox just added support for it. https://github.com/zotero/zotero/issues/1203#issuecomment-289201160 https://github.com/zotero/zotero/issues/1203#issuecomment-3752866968
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You'll need to say what the actual problem is that you're experiencing. See Steps to Reproduce for the kind of description we need.
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View → Show Items from Subcollections
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(Please start new threads for new issues — the thread you posted to isn't related. I've moved this to a new thread.) Can you reproduce this in Troubleshooting Mode (Help → "Restart in Troubleshooting Mode…”), which temporarily disables all plugins?…
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Update the app (and make sure you have automatic app updates enabled).
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I'm not sure what you mean here. See Reporting Problems for the two things we always need in order to help. A screenshot would also be helpful.
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You disabled syncing of My Library in the Sync settings (#4 on Changes Not Syncing).
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View → Show Items from Subcollections
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have to make sure to only Magic Wand in the correct folder Not sure what you mean by this. If you're looking at the existing item, all you have to do is copy/paste its DOI, click the magic wand, and paste it in, and then merge the two items. The mer…
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Metadata updating has been requested many, many times and is coming. For now, Add Item by Identifier + merging is the recommended approach. (Doing it well is much more complicated than just replacing all metadata with new metadata retrieved via the …
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See Zotero Toolbar Doesn't Appear and the platform-specific steps linked from there, and if you're still having trouble, let us know exactly what you tried, in your own words, and what happened at each step.
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You can double-click the outline button to expand/collapse the tree.
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You deleted files, so you’ll now need to sync the device where the files exist, as explained on the page I linked to. If you continue to have trouble, provide the info requested on that page. This has nothing to do with “indexing”.
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Version 2.0.4 is out now with the fix for this. I’m afraid there’s no way to recover the annotations. The bug here prevented them from both saving and syncing. (To be clear, nothing would have disappeared from the desktop app. These annotations wer…
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Version 2.0.4 is out now with the fix for this.
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@HamishBrookes: Sorry, we realized after another report that there was indeed a serious bug here. A fix should be out shortly: https://forums.zotero.org/discussion/comment/505566/#Comment_505566
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OK, we've submitted a fixed version to Apple and requested an expedited review. Thanks for reporting this. It looks like this was a bug introduced in an update a few days ago. If you 1) saved a PDF on iOS or saved it the desktop but didn't open it …
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You pinned the Tags section. Double-click it or right-click → Unpin Section.
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I mean, that's just describing the same thing. Zotero opens the file with the filename it knows. Swap in an identical file with an OCR layer and Zotero will use it.
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Yes. Zotero 7 has been out since August 2024, and we made it an auto-update for everyone in September 2025. And Zotero 8 will be out soon. In this case, this broke because an import translator update used some modern code that doesn't work in Zoter…
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We're looking into this. It looks like it's happening for some but not all PDFs. We'll have an update soon.