Upgrade Storagedstillman
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- dstillman
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To clarify, the resolution of the previous thread was that snapshots would save from the Zotero app when using Chrome in incognito mode. @testplayer wasn't happy with that resolution but apparently has been relying on it, and that broke with the lat…
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https://forums.zotero.org/discussion/comment/489836/#Comment_489836
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We've submitted app version 1.0.49 to Apple with a fix for this crash. It should be available later today after Apple approves it.
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That's a Debug ID from the desktop app. It's helpful to include that, but since the change is syncing fine to the online library, we need a Debug ID for the first sync from the iOS app after making the change, since that's the problematic sync. Star…
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https://forums.zotero.org/discussion/comment/489836/#Comment_489836
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https://forums.zotero.org/discussion/comment/489836/#Comment_489836
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https://forums.zotero.org/discussion/comment/489836/#Comment_489836
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https://forums.zotero.org/discussion/comment/489836/#Comment_489836
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https://forums.zotero.org/discussion/comment/489836/#Comment_489836
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https://forums.zotero.org/discussion/comment/489836/#Comment_489836
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https://forums.zotero.org/discussion/comment/489836/#Comment_489836
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https://forums.zotero.org/discussion/comment/489836/#Comment_489836
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https://forums.zotero.org/discussion/comment/489836/#Comment_489836
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https://forums.zotero.org/discussion/comment/489836/#Comment_489836
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https://forums.zotero.org/discussion/comment/489836/#Comment_489836
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https://forums.zotero.org/discussion/comment/489836/#Comment_489836
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https://forums.zotero.org/discussion/comment/489836/#Comment_489836
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https://forums.zotero.org/discussion/comment/489836/#Comment_489836
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Sorry about that. There's a bug in the latest version that causes it to crash when opening the trash. We'll have a fix out shortly, but for now, tap and hold on the Zotero app icon on your home screen and select My Library, which should allow the ap…
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OK, but we need the other order: 1) a Debug ID for resetting file sync history and syncing and 2) a Debug ID for then trying to open the file that still doesn't exist after the sync.
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No, as I say, there's no way for us to tell you what the problem is — it's not a problem in Zotero itself. But if you've moved your data directory to a custom location, that's the problem.
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This is a generic disk error. There's no way for us to tell you specifically what the problem is, but the most common cause is having your Zotero data directory on a network filesystem or in a cloud storage folder (where it should never be). It coul…
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That shows a sync. It doesn't show you running Reset File Sync History. I suspect you're not actually running it — this shouldn't be happening otherwise. If you think you are, can you provide some screenshots that show exactly what you're doing?
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And can we see a Debug ID for actually running "Reset File Sync History" and then clicking the sync button? This shouldn't be from Zotero startup — just starting with that operation.
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And for opening a file that then downloads?
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If the files can be opened in the web library, you'd have to ask SciSpace. If not, see Files Not Syncing.
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Follow the steps on the page I linked to above.
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We need the Debug ID the page asks for, then.
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As I say, attachments will be downloaded via the browser in 7.1. Lots of other stuff will be broken in the app without network requests — see the linked page.
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See Files Not Syncing. If you changed WebDAV settings, you might just need to do Reset File Sync History.