Upgrade Storagedstillman
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- dstillman
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Comments
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You'll need to say what the actual problem is that you're experiencing. See Reporting Problems for the two things we need in order to help.
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If you just did this, you might be able to restore from one of your automatic backups. Note the specific instructions for collections. Also note that, unless you really went out of your way, all the items would still be in the library root. Just de…
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You're saying the book items themselves don't show up on iOS, or their attachments can't be opened? You've checked All Items, sorting by Title? Can you provide the zotero.org URLs after selecting some of the items in the web library?
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For problems with a plugin, you'll need to contact the plugin developer.
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whether I installed it on C Disk or one-drive Also, what do you mean by this? Installed on OneDrive how? Zotero should almost always be installed to the default Program Files folder on C:.
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OK, that's a very specific error — that's not just Zotero not opening. I'm a bit confused, though — you originally said "Zotero still fails to launch with no visible error". Were you getting this before, or are you getting it now only after installi…
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That's Troubleshooting Mode, but it's a Report ID, not a Debug ID.
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We really need the two things listed there in order to help you.
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We'll fix — thanks. Looks like this happens in locales where the text above the input goes to a second line.
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We'll fix — thanks. Looks like this happens in locales where the text above the input goes to a second line.
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That's one of the two things we ask for. The other is to provide steps to reproduce: https://www.zotero.org/support/reporting_problems#provide_steps_to_reproduce But if you're getting this error when you sync, you should restart in Troubleshooting…
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That's an HTTP 401 Unauthorized error from your WebDAV provider. That's all we can tell you.
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See Reporting Problems for the things we would need in order to help you.
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Same answer: https://www.zotero.org/support/kb/safari_compatibility#can_t_see_the_save_button_save_button_flickering
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You should talk to your IT department, point them to this comment, and ask them to make sure they're running the latest version of the Cisco software. Zotero 7 is a massive improvement over Zotero 6, we don't provide support for Zotero 6 anymore, a…
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Oh, then this is likely Cisco blocking Zotero 7 from starting. There was an issue with that through earlier this year. It should be resolved, but it's possible Cisco is again blocking newer versions, or your IT department could have made some change…
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Sorry, we're not going to do that. Again: The plugin doesn't do anything else with your document content and doesn't access documents other than the ones on which it's triggered. The integration works entirely locally on your computer, so even when…
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Is your institution using third-party security software (e.g., from Cisco)?
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Well, wait, have you used Zotero 7 on this computer before? Or were you using Zotero 6 previously? It shouldn't be possible to not have C:\ProgramData\Zotero if you've been using Zotero 7.
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Do you know if you installed Zotero with or without admin privileges?
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You're saying if you go to C:\ProgramData (not Program Files) there's no "Zotero" folder?
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To be clear, you need to choose the Google account you used to create the Google Doc. It has nothing to do with your Zotero account.
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All restarts, by design I assume, went to the saved state where that saved search was still selected. By design, yes, but we should actually add a check to make sure the selected view loads successfully at startup and revert to My Library if it does…
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Because that's not an option. The available permission allows editing all documents. External web apps can show a Google Drive file picker and limit their access to a single selected file, but that wouldn't work for a plugin like this that needs to…
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If you go to C:\ProgramData\Zotero\updates and sort by date modified, what's the date of the most recent folder? If it's on or after 6/21, can you zip that folder and either send the ZIP file to us at support@zotero.org (if it's under 20 MB or so) …
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Two weeks or possibly less than two weeks? There was an issue for some people starting in 7.0.16, which came out on June 21st. Is this an institutional computer?
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Can you say more? What OS? When did it stop opening? What exactly happens when you try to start it?
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What do you mean by "recent organizational update"? Can you confirm that you've tried to reinstall Zotero 7.0.19 from the download page? There was a specific problem with Zotero 7.0.16/7.0.18 not launching.
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No.
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Sorry about that. This should be fixed in the latest update.