Upgrade Storagedstillman
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- dstillman
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Comments
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Windows: https://www.zotero.org/support/word_processor_plugin_troubleshooting#error_or_non-responsive_plugin_buttons Mac: https://www.zotero.org/support/word_processor_plugin_troubleshooting#word_could_not_communicate_with_zotero_please_ensure_that…
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I have selected the specific items (using CTRL) multiple times now and tried dragging them to the "tag" and have gotten several undesirable results with NO new tags added. Thankfully, I was able to retrieve the items from the accidental trashing!! W…
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For problems with a plugin, you'll need to contact the plugin developer.
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(We always want to know what you did in your own words, since that's how we figure out if there's some sort of misunderstanding. Just copying and pasting from our instructions isn't helpful — we know what our instructions say.) What browsers have y…
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It seems like AdBlock Engine is from "AdBlock for Safari", not AdBlock Plus (which you mentioned) or AdBlock Pro (which is what created the "1. Ads" entry selected in your screenshot). Can you provide a screenshot of the settings window with AdBloc…
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No, as it says in the troubleshooting section, your data won't be affected by a reinstall. For Word, you'd have to say more about what the issue is, but best to do that in a separate thread.
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Not sure what you mean here. Can you say more about what exactly you're trying to do?
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See Changes Not Syncing or Files Not Syncing, depending on whether you're referring to data or files.
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You tried too many times with the wrong password and were temporarily blocked. Try again now or reset your password.
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If the PDFs are available online, you'd be able to access them. If they're not, the owner of the group would need to see Files Not Syncing to debug this. (The owner of two of your groups is at their Zotero Storage quota, so additional files just are…
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@divyendu.k: Linked files are not available in the mobile apps, no.
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See Files Not Syncing, and if you're still having trouble provide the requested info.
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I don't know what "I think we have a little problem here" is supposed to mean. You said, "The bug must have been fixed. Yay." I'm telling you that's not the case — there was no bug in macOS or Zotero that was fixed here. There is a years-old macOS …
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@ashrafrauf: Are you running AdBlock for Safari?
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There was no bug that was fixed. The situation is as explained on the linked page — there’s a macOS bug that causes the extension to sometimes disappear after app updates. As for why you couldn’t reinstall the app, I’d guess that you just hadn’t fu…
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I’m not sure what you’re referring to. Can you say exactly what you tried and what happened at each step?
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I linked to Debug ID instructions above.
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@mhjasso: Oh, but the account you're posting from has only ever been synced from the iOS app. If you're using the desktop app, you're syncing with some other account. You can check the account you're using from the Sync pane of the Zotero settings. …
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Note that the account you're posting from has unlimited institutional storage. If that's still an active email address, you don't need a personal storage plan and should email storage@zotero.org to cancel it. Beyond that, if you're still getting a …
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Right, so the relevant part there is about how the actual unlinking likely happened earlier. You'll need to use the doc's version history to figure out when it occurred. (You can create a copy of the current document and then experiment with version…
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Right, so it's one of those. Can you disable those one at a time and figure out which one is causing this?
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Yes, @aeodhpt is correct, so no Debug ID necessary. (The first number is just a corruption of the second, with some of the numbers repeated, and the second isn't in the databases Zotero uses. Unlike with DOIs, there are no standard public repositori…
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Most likely the files just don't have a text layer. You wouldn't be able to select text either. You'd have to OCR them using an external tool.
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If you can't use the DB Repair Tool, you have a two main options: 1) Follow the manual repair instructions to run .recover from the SQLite command-line interface. We can't guide people through that on Windows, though. 2) If you've been using Zote…
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But what Extensions do you have enabled in Safari? We'd really like to figure out why this is happening to people in Safari. (You can tell us in an email to support@zotero.org with a link to this thread if you prefer.)
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That's a Report ID. Can you provide a Debug ID?
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It only does that if you have View → Show Items from Subcollections on, because the alternative would be extremely confusing — you'd remove the item from that collection and it wouldn't disappear from the list.
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That would be some problem on your computer or with your internet connection. The Zotero Connector is just a standard Edge extension. You should try from a different network.
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Instructions are here: https://www.zotero.org/support/kb/debugging_broken_documents
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I'm not sure what you mean here. Can you say more?