dstillman
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- dstillman
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Comments
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Explained here: https://www.zotero.org/support/kb/sentence_casing
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What versions of Zotero and Word?
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See Reporting Problems for the two things we always need in order to help.
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You'll need to say what the actual problem is that you're experiencing. See Steps to Reproduce for the kind of description we need. If you're talking about a sync error, you're getting a 403 Forbidden error from your WebDAV server for an upload att…
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Since you used multiple profiles, you'll need to debug this yourself. This is just the Firefox profile system. Take a look in the Profiles folder and make sure the specified profile folders exist and have the correct file permissions, or start with …
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For the Save to Zotero button specifically: https://www.zotero.org/support/kb/no_toolbar_button
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We'll need more details. Have you used Zotero before on this computer? What happened since the last time you used it? Have you created multiple Zotero profiles? What OS? Is this a work computer? Generally this would happen if you messed around w…
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From the page: If using OneDrive on Windows, save the copy of the document to your local hard drive, or try renaming the file to remove any spaces in the filename. OneDrive is known to interfere with the plugin for some people.
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It's the troubleshooting page linked from the error dialog. https://www.zotero.org/support/kb/debugging_broken_documents
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Use "Add Item Note from Annotations" from the Notes pane in the reader or the right-click menu of the item in the items list and then insert that note using the Add Note button of the Word plugin. https://www.zotero.org/blog/zotero-6/#annotations_i…
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I have used the purged option in the storage page Note that this isn't remotely related to this problem, and that's not at all something you wanted to use. You should go to the Sync → Reset section of the Zotero settings and do a Reset File Sync His…
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Did you follow the step about OneDrive on the troubleshooting page?
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It looks like it needs to prompt you whether to archive or delete a remote group that you deleted or left. You can probably just hit Enter — I don't recall off-hand whether that's Keep or Delete — and it will continue. If you don't have local chang…
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How did you install the app? This sounds like some sort of broader display issue, not anything to do with syncing specifically, so you might want to try the Zotero 8 beta.
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@wl383922136: Close Zotero and move the data directory back to your home folder as 'Zotero' (with a capital Z). When you start Zotero, it hopefully should say that your data directory is missing and prompt you to switch back to the default location.…
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If you're referring to library items, see Changes Not Syncing. If you're referring to attachment files on disk, see Files Not Syncing.
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No, those steps don't produce those results. Always restart in Troubleshooting Mode (Help → "Restart in Troubleshooting Mode…”), which temporarily disables all plugins, when reporting problems. Your debug output shows an open-access PDF file being …
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Can you provide a Debug ID (different from a Report ID) for a sync attempt that fails?
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Can you provide a Debug ID (different from a Report ID) for an attempt that fails? But this would generally just be a problem with your internet connection, so if possible you should try from a different network.
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Something is preventing Zotero from deleting files within its data directory. If this is a work computer, this might be security software, so you should ask your IT department.
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Four emails were sent out to your second email address today and haven't bounced. I'm afraid that's all we can tell you. You'll need to ask your mail server administrator. The emails would be coming from do-not-reply@zotero.org.
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See Troubleshooting Problems Saving to Zotero and provide the requested info if you're still having trouble. Make sure you're running Zotero Connector 5.0.189 or later.
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See Files Not Syncing. You'll need to sync your old computer properly now that you've upgraded storage.
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@drakesiard: You have Better BibTeX installed but disabled. Make sure you've reset translators from the Advanced → Files and Folders section of the Zotero settings and can still reproduce the problem.
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See Troubleshooting Problems Saving to Zotero.
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Windows: https://www.zotero.org/support/word_processor_plugin_troubleshooting#error_or_non-responsive_plugin_buttons Mac: https://www.zotero.org/support/word_processor_plugin_troubleshooting#word_could_not_communicate_with_zotero_please_ensure_that…
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You’ll need to identify the plugin that’s causing it.
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We'd want to see a Report ID after reproducing this and a screenshot, but note that the citation dialog has been completely redesigned in the Zotero 8 beta, so this is unlikely to get fixed. You can try the Zotero 8 beta to see if that works better …
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Can you provide a Report ID and precise steps for reproducing that, starting with creating the items? If you're running a current version of Zotero and you add a file from disk, you should generally end up with an attachment titled "PDF" and a renam…
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Using data directory G:\My Drive\Zotero Cached 748 translators in 16881 ms Loaded itemData in My Library in 27566 ms Assuming 1) this is an external drive, 2) this isn't an SSD, and 3) your internal disk is an SSD, you should move Zotero back to the…
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