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Can you reproduce this crash on a specific PDF document? If yes, can you send it to us to support@zotero.org and mention this post? Thanks!
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So this looks like 3 different issues. 1. "Either not all the pages show" - so the PDF opens, but it's missing pages? Only on iOS? You can see all pages on web library? Are you sure you're opening the same document? If yes, you can try removing the…
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"File would exceed quota (370 > 300)". Your storage seems to be full. Or is there another problem you wanted to solve?
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Can you describe how this crash occurs? Can you reproduce it on a specific PDF file? If yes, can you send it to us to support@zotero.org and mention this post? Thanks!
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Oh, that changes things. We'll get back to you a bit later, as I might not be able to solve this. A colleague will have to take a look.
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On iPhone. Since you can still see those deleted articles on web library, that means your iPhone didn't sync those deletions to our server. That means the iPhone is the issue which we're trying to fix.
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Having multiple devices active should not cause problems, sync should solve those conflicts either in the background or ask you about them. If you're comfortable with it, could you try syncing with a beta build 2.0.0 401? We've fixed a bug which cou…
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How did you delete those articles on iOS? Did you select all of them via selection tool, move them to trash and then empty the trash? Or was it done one by one throughout the time and they never synced?
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When you open your web library, does it show the same state as iOS or Windows? Can you see those deleted articles there?
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Just to confirm, you deleted 5000 articles on iOS and those changes never synced to windows?
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Can you reproduce this crash on a specific PDF file? If yes, can you send us the PDF to support@zotero.org and mention this post? Thanks!
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That's fine for now, I'll try to reproduce and see what's up, thanks!
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@rdiaz02 can you specifi how you add PDFs? Do you tap the "+" icon and then "Add File"? Where do you pick the file from?
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@rdiaz02 thanks for reporting and for the detailed description. The log you provided is also very helpful. Though unfortunately it hits a special edge case which we didn't log internally before. We improved our logging and if you're willing to insta…
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Can you describe your issue a bit more? The log shows a successful sync. Please also check https://www.zotero.org/support/kb/files_not_syncing
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The log you provided doesn't show anything. Can you first start debug logging, then attempt to download a file and then send us the log? Maybe this link can help you out too.
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Can you reproduce this crash? Does it happen with a specific document? If that's the case, can you send us the document to support@zotero.org and mention this thread? Thanks!
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Can you describe your issue? What are you trying to solve?
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Is it reproducible or was it one-time issue?
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Please check changes not syncing
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Can you reproduce the crash with this specific document? If yes, can you send us the document to support@zotero.org? Thanks!
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Is this reproducible for you? Does the app always crash when you open it?
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It looks like Zotero crashes when trying to open some specific document. You can long press the Zotero icon on your home screen and choose "My Library". It should take you to your library and stop crashing. Then if you can remember which document c…
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Does it always crash on this document? Can you send it to us to support@zotero.org?
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Are you able to reproduce this?
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What error message does the app give you? The debug id you provided doesn't show an attempt to open an attachment. Start debug logging, then try opening some attachment and then post another debug id here. Also, can you access the attachment in you…
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The app crashes for you trying to render a specific PDF document. You should be able to long press the app icon on your home screen and select "My Library", the app should then open normally and show items in your library. Let me know if that works …
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Can you reproduce your crash on a specific file? If yes, can you send us the file to support@zotero.org? Thanks!
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Probably yes, but it's not planned in near future. It will require big changes in the whole syncing process.
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Can you share the pdf link which creates an empty item for you? It's definitely possible to just share the pdf directly to zotero, it should detect the metadata as well and create a proper item with attachment.