michalrentka
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@TxmszLou glad to hear that and thanks for your help!
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Thanks for the report @kisufl. Can you please try installing a beta build and see whether the issue is fixed for you? Thanks!
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@TxmszLou can you check new build 1.0.14 (5)? I hope it's fixed now. Please let me know if you try it.
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Thanks for the report @ingmar93, I'll try to reproduce and fix.
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@jeremyvancleve please check the latest beta for iOS, the behavior should be changed now. Let us know if this works better for you.
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@TxmszLou thanks for that. Sorry to bother you, but can you please update to version 1.0.14 build 3 and do the same thing again? Your results were a bit unexpected so I added some more logs to see what's going on.
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@TxmszLou can you access app settings at all or are you stuck in one PDF? If you can access app settings, can you go to: Settings -> Debug Output Logging -> Start Logging on Next App Launch. Then do your repro steps: open pdf, exit zotero an…
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@TxmszLou thanks for detailed description and video! Could you please try checking beta version 1.0.13 build 1 and let me know whether you can still reproduce there?
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Hi @juliecheng thanks for reporting your issue. Can you reproduce it? Does it happen on single PDF file? If yes, can you send the PDF file to support@zotero.org with a brief description of how you can reproduce the crash? Thanks!
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@leiyitong can you check out beta build of the app on TestFlight? It may be fixed in that build already. If you want you can revert back to App Store version after you test it.
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@J-Karan can you check out beta build of the app on TestFlight? It may be fixed in that build already. If you want you can revert back to App Store version after you test it.
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@Lucas.Cicro, @J-Karan can you check out beta build of the app on TestFlight? It may be fixed in that build already. If you want you can revert back to App Store version after you test it.
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@DeathCookiie you can check the integrity of your data on desktop or web apps. If everything looks good there, you're fine with re-installing the app. In general the iOS app shouldn't delete or change any data randomly. But if she had some data wh…
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Thanks for the report and database file @DeathCookiie. Unfortunately it looks like the database on your wife's Zotero app got corrupted for some reason. We're investigating the issue, but I don't think we'll be able to restore functionality with app…
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@magnolia998 is it correct that you crash when you open or work on some PDF file? Is it a specific PDF file or does it happen on every PDF? Can you please send us the PDF file which crashes the app? Thanks!
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@KatDoc can you still reproduce the issue? If yes, can you send us the database export as mentioned above? Thanks
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Thanks for the report @domenus. We can reproduce and it'll be fixed in next release.
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@sebacea when you have a crash and you start the app again, it should appear in the popup which informs you about the crash and shows the Report ID. It should look like this: https://www.dropbox.com/s/z4f5uh2isiaeyas/IMG_0C359476CF36-1.jpeg?dl=0
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@ojobr can you still reproduce this crash? Could you send us the PDF you opened when the app crashed? Thanks!
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Thanks for reporting the issue @Lownx. Unfortunately the website that you linked won't let me download the file (当前ip:85.160.52.214与已注册登记IP不一致。请联系本单位相关负责人确认网络配置或注册登记记录! 当前时间:2023-03-20 17:44:54). Could you…
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Thanks for sending the file @tuukka.kaikkonen. I was able to reproduce the issue, it'll be fixed in next release.
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@Mameeskye you don't need to send us PDF for this one, sorry for confusion. We should have a fix in place soon. I'll let you know when it's out so that you can confirm it's fixed for you.
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Hi @smitsugi, thanks for reporting and sorry for your issues. In the crash report prompt you should see an option to "Export Database". Can you please export and send it to us to support@zotero.org? Thanks! If you need to use the app asap, you can …
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Thanks for sending your report @KatDoc. This probably happens to you on startup and you can't use the app, right? You should see "Export Database" option when you get a Crash ID. Could you export your database and send it to us to support@zotero.org…
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@hillarydesres this is possibly fixed in beta 1.0.12-2. I'll update you when it's available, but it would be great if you could try to reproduce the issue in beta and let us know whether it's fixed for you.
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@Zeoyzhenyu this seems to be an issue with specific document. If you could send it to us to support@zotero.org that would be great.
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@laboaxel this definitely seems like an Apple bug. I was not able to reproduce it personally. If you can reproduce this reliably, can you maybe make a short screen recording and send it to support@zotero.org? I'll try to reproduce and maybe get more…
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@laboaxel we fixed the issue where app wouldn't start when you're offline after crash. But can you reproduce the crash itself?
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@xiran92 you should see an option to "Export Database" when you crash on startup. Can you please tap that, save the resulting file and send it to support@zotero.org together with corresponding Report ID? Thanks!
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@TingtingHeDS you should see an option to "Export Database" when you crash on startup. Can you please tap that, save the resulting file and send it to support@zotero.org together with corresponding Report ID? Thanks!