Upgrade Storagemichalrentka
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- michalrentka
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You say the app crashed but you posted Debug ID, which wouldn't show up if the app crashed? Can you provide Report ID, which shows up when you launch the app after it crashes? Thanks!
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Can you describe what you were doing when you crashed? Can you reproduce the crash?
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The log you sent shows successful upload of X3VSUISV (both .zip and .prop files). Can you check your WebDAV whether X3VSUISV is missing there? Can you try providing a Debug ID of unsuccessful sync? Or of a sync where you find out that the attachmen…
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You have an old version of app. Please update and try again.
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Can you specify what/where you were typing? Where you typing a comment or a note in sidebar? Or did you have annotation popup visible? Thanks!
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You're not stupid, you shouldn't have to scroll down, that's on us, we'll fix that. But yes, in general, try to scroll if something is missing. Also, can you let me know what device you're using? I can see the whole window on my devices.
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Can you provide more info? The debug log you sent shows a successful sync. Please also check this and let us know. Thanks!
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Can you provide a Debug ID of you trying to download a document?
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Hi Nic, thanks for the detailed video! We're taking a look at the issue. Just a quick workaround for now, instead of selecting text and then tapping "Highlight" (or Underline), you can select the annotation tool from toolbar (on top left in your vi…
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Your internet connection seems to be unstable, there were a few "The Internet connection appears to be offline." errors. Though I see you started a download, but I don't see a result of that in those logs. What error does the file download show? Can…
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Glad to hear it's resolved now. But next time be aware, that if you remove your app and re-install, you'll loose all unsynced changes. Looking at those logs you sent, you had some unsaved changes, so maybe double check that everything is as it's sup…
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If you're comfortable with it, could you try installing a beta build 403 and try giving me another Debug ID of you trying to sync? I added some logging which might provide additional info to see what's wrong in your case.
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Does this happen for all of your syncs? If you just pull down on list of items, do you see the same error message after sync finishes? Or did it only happen for that full sync you triggered? Also, why did you trigger a full sync in first place? Wa…
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Glad the beta version solved it. Feel free to keep using it. It should be available in App Store soon, so you can switch back if you want to. Just one more question, did you see a Report ID after you re-opened the app after crash? If yes, please tr…
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Can you reproduce this crash on a specific PDF document? If yes, can you send it to us to support@zotero.org and mention this post? Thanks!
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So this looks like 3 different issues. 1. "Either not all the pages show" - so the PDF opens, but it's missing pages? Only on iOS? You can see all pages on web library? Are you sure you're opening the same document? If yes, you can try removing the…
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"File would exceed quota (370 > 300)". Your storage seems to be full. Or is there another problem you wanted to solve?
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Can you describe how this crash occurs? Can you reproduce it on a specific PDF file? If yes, can you send it to us to support@zotero.org and mention this post? Thanks!
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Oh, that changes things. We'll get back to you a bit later, as I might not be able to solve this. A colleague will have to take a look.
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On iPhone. Since you can still see those deleted articles on web library, that means your iPhone didn't sync those deletions to our server. That means the iPhone is the issue which we're trying to fix.
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Having multiple devices active should not cause problems, sync should solve those conflicts either in the background or ask you about them. If you're comfortable with it, could you try syncing with a beta build 2.0.0 401? We've fixed a bug which cou…
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How did you delete those articles on iOS? Did you select all of them via selection tool, move them to trash and then empty the trash? Or was it done one by one throughout the time and they never synced?
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When you open your web library, does it show the same state as iOS or Windows? Can you see those deleted articles there?
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Just to confirm, you deleted 5000 articles on iOS and those changes never synced to windows?
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Can you reproduce this crash on a specific PDF file? If yes, can you send us the PDF to support@zotero.org and mention this post? Thanks!
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That's fine for now, I'll try to reproduce and see what's up, thanks!
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@rdiaz02 can you specifi how you add PDFs? Do you tap the "+" icon and then "Add File"? Where do you pick the file from?
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@rdiaz02 thanks for reporting and for the detailed description. The log you provided is also very helpful. Though unfortunately it hits a special edge case which we didn't log internally before. We improved our logging and if you're willing to insta…
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Can you describe your issue a bit more? The log shows a successful sync. Please also check https://www.zotero.org/support/kb/files_not_syncing
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The log you provided doesn't show anything. Can you first start debug logging, then attempt to download a file and then send us the log? Maybe this link can help you out too.