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Can you try providing a Debug ID of you just starting the download and then waiting for a minute or two? You don't have to wait for 20 minutes for the file to download. Anyway if the download is slow and you're using WebDAV, it might be an issue wi…
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Can you provide a Debug ID of you trying to download a file?
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Hi, can you describe a bit more what you mean? Maybe even provide a screenshot? Thanks!
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Hi, can you reproduce this crash? Does it happen on a specific document for you? If so, can you send us the document and brief description with reproduction steps to support@zotero.org? Thanks!
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No worries. The one thing I can think of is that the metadata of new file got uploaded to our server, but the WebDAV upload failed, so even though the app "thought" it has a new file, even after re-downloading from WebDAV, the file was still the old…
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Yes, the issue has not yet been fixed by third party. If you convert the PDF to epub, this issue should be fixed, as the EPUB reader is different from the PDF reader. It's up to you whether you want to keep the document a PDF or convert it. If you e…
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Can you reproduce this? If yes, can you provide more info? What screen did you have open in the zotero window? How were you annotating the epub? When did the app crash? Immediately after you annotated or did you tap on the annotation?
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Can you provide more info? Does the app refuse to start? Were you logged in before? Or is this fresh install?
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@jandavid can you reproduce this reliably with any PDF document? Can you check your WebDAV and see whether the document which you change on your computer is updated on your WebDAV? If you can see the updated document on WebDAV, can you maybe try pro…
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Thanks for reporting. We'll have a possible fix ready in beta soon, so please just wait a little, hopefully it'll fix everything for you.
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Can you also check your web library and let us know what's visible there? Is it the same as macOS or the rest?
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You have quite old version of the app. Please update from app store and let us know whether you still have issues.
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Hi @gs23, yes, we can reproduce this issue. It'll be fixed in next release.
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Are you still experiencing this issue? Can you log into the app now?
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Can you describe what you were doing when you crashed? Can you reproduce this crash?
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Your logs show successful sync. Can you access your data on web library? Can you follow this guide and let us know more?
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You say the app crashed but you posted Debug ID, which wouldn't show up if the app crashed? Can you provide Report ID, which shows up when you launch the app after it crashes? Thanks!
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Can you describe what you were doing when you crashed? Can you reproduce the crash?
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The log you sent shows successful upload of X3VSUISV (both .zip and .prop files). Can you check your WebDAV whether X3VSUISV is missing there? Can you try providing a Debug ID of unsuccessful sync? Or of a sync where you find out that the attachmen…
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You have an old version of app. Please update and try again.
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Can you specify what/where you were typing? Where you typing a comment or a note in sidebar? Or did you have annotation popup visible? Thanks!
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You're not stupid, you shouldn't have to scroll down, that's on us, we'll fix that. But yes, in general, try to scroll if something is missing. Also, can you let me know what device you're using? I can see the whole window on my devices.
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Can you provide more info? The debug log you sent shows a successful sync. Please also check this and let us know. Thanks!
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Can you provide a Debug ID of you trying to download a document?
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Hi Nic, thanks for the detailed video! We're taking a look at the issue. Just a quick workaround for now, instead of selecting text and then tapping "Highlight" (or Underline), you can select the annotation tool from toolbar (on top left in your vi…
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Your internet connection seems to be unstable, there were a few "The Internet connection appears to be offline." errors. Though I see you started a download, but I don't see a result of that in those logs. What error does the file download show? Can…
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Glad to hear it's resolved now. But next time be aware, that if you remove your app and re-install, you'll loose all unsynced changes. Looking at those logs you sent, you had some unsaved changes, so maybe double check that everything is as it's sup…
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If you're comfortable with it, could you try installing a beta build 403 and try giving me another Debug ID of you trying to sync? I added some logging which might provide additional info to see what's wrong in your case.
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Does this happen for all of your syncs? If you just pull down on list of items, do you see the same error message after sync finishes? Or did it only happen for that full sync you triggered? Also, why did you trigger a full sync in first place? Wa…
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Glad the beta version solved it. Feel free to keep using it. It should be available in App Store soon, so you can switch back if you want to. Just one more question, did you see a Report ID after you re-opened the app after crash? If yes, please tr…