nikitect
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Solved the problem. Everything was where it should be so the only option remaining was under Tools > Add-Ons to disable the Word plugin, restart Zotero and then enable it (again) and restart Zotero a second time. Citing etc then works. Something …
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I also have this problem. MS Word for Mac 16.16.17 / MacOS 10.15.2 / Zotero 5.0.80 I suspect it's the upgrade to Catalina and possible additional permissions needed under the Catalina environment. Submitted debug output - D1847992450