Comments

• At work: I will At home: I was missing the return key (I had tried everything else: refresh, update fields, close and reopen, and combinations of those actions). Thanks for the quick and efficient support!

  in Editing citations in a document that was created by someone else Comment by psabou July 8, 2017
• At work (Word 2013), I get this window, which does not link to the reference (so even if I click on "suppress author", it doesn't let me press Ok). https://dl.dropboxusercontent.com/u/7649500/work.JPG At home (Word 2010), I get this window, which a…

  in Editing citations in a document that was created by someone else Comment by psabou July 7, 2017
• Thanks for the detailed answers! Yes, I was trying to use the "suppress author" feature. @adamsmith: I'm not sure I get it (with respect to my question). Should I still be able to use the "suppress author" feature ? Thanks again!

  in Editing citations in a document that was created by someone else Comment by psabou July 7, 2017
• I thought I didn't have administrator priviledge on my machine: turns out I do! And it solved the problem! Thanks.

  in Error when inserting a citation in Word using Firefox integration Comment by psabou July 6, 2017
• Doesn't work in old documents nor in new ones.

  in Error when inserting a citation in Word using Firefox integration Comment by psabou July 6, 2017
• Same for me when I try to work from the Word plugin: Zotero experienced an error updating your document. An unhandled exception occured. [getDocument:document.cpp]'An unhandled exception occured. [getDocument:document.cpp]' when calling method: [z…

  in Error when inserting a citation in Word using Firefox integration Comment by psabou July 6, 2017