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Can you generate real-time debug ouput while inserting a citation and email it to support@zotero.org?
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I'm not sure if any of those errors are related to the problem you're experiencing. Please follow the steps below: 1. Restart Chrome 2. Go to the Amazon.com page linked above 3. Go to chrome://extensions/ 4. Check the "Developer mode" button in the…
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I'm won't rule out supporting AOO 4 if there is sufficient user demand, but I think most of our existing users would be better served by switching to LibreOffice. That it is impossible for us to distribute an extension that doesn't break on update f…
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Start with http://www.zotero.org/support/word_processor_plugin_troubleshooting#installation_error
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I think it's the same string for both right now, but I can split it.
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docx didn't work in the past, because LibreOffice incorrectly reads document properties (https://bugs.freedesktop.org/show_bug.cgi?id=51867). I'm not sure if this has been fixed.
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The problem here is that Zotero 4.0.9 writes a new file to ~/.cache/zotero that wasn't present in 4.0.8, so if Zotero 4.0.9 is first run using sudo, that cache file will be owned by root and your user account won't be able to read or write to it. F…
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Try rm -rf ~/.cache/zotero
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If you re-download Zotero from http://www.zotero.org/download/, does it work?
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If you download and reinstall Zotero from http://www.zotero.org/download/, does it work? You may need to restart your computer afterwards. (Reinstalling Zotero will not erase your data.) Also, if you know what Zotero version you were running before…
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Can you tell us what version of Windows you're running?
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Well, if OpenOffice 4 is going to break all current Zotero plugin installations regardless of what we do, one question is whether to drop support for OpenOffice and try to get these users onto LibreOffice instead...
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As far as I can tell (and I hope I'm wrong about this), at the moment, the only way to support OpenOffice 4.0 is to distribute a different extension for it that can't work with LibreOffice or earlier version of OpenOffice, and even so, everything wi…
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What version of Word do you have? What style are you using? EDIT: Oops, see Word 2013 in your post title. Still would be good to have the style.
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What version of Word do you have? What style are you using?
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You could also modify the bibliography style within Word to change the spacing after each paragraph to something like 12pt.
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(The next version of Zotero will also search the publication title in the Quick Format dialog.)
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The branch XPI is usually compatible with Aurora, although sometimes you'll need the trunk XPI, and it will not necessarily be as stable as released versions.
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Bonnie: I'm not sure if it will help, but try installing the 4.0 branch XPI. If it doesn't, your fastest course of action may be the steps at http://www.zotero.org/support/word_processor_plugin_troubleshooting#debugging_broken_documents, if you have…
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Would you mind sending the document to support@zotero.org?
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See http://www.zotero.org/support/word_processor_plugin_troubleshooting#could_not_create_java_implementation_loader
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There are no Zotero errors in that report because one of your extensions is generating a lot of spurious debug output. Try disabling all extensions except for Zotero and Zotero Word for Mac Integration, then restart Firefox, re-trigger the error, an…
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Provide a report ID after re-triggering the error.
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Thanks for the update. This topic is probably deserving of some more comprehensive documentation.
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Yes, in your case the problem is definitely the length of the document combined with Word for Mac: (3)(+0042633): Integration: Retrieved 1123 fields in 45.357; 24.759133099631807 fields/second (This is ~17x slower per field than Word for Windows wit…
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What do you mean that it "will not let [you] substitute the brand new entry"? Do you get an error message?
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There are several places where things can be slow. The first place is in actually getting the citations out of Word. This is reasonably fast in LibreOffice and Word for Windows, but in Word for Mac the amount of time to retrieve information about e…
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The number of lines of debug output isn't a good measure of what's actually happening, since in that debug output there's less than 1 ms elapsed between most of the lines. The registry is not actually being updated there, and I'm not sure what's tak…
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You can try the LibreOffice Dev XPI, which should fix this.
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It looks like LibreOffice 4.1 introduces a new types.rdb format. Either it not supposed to support the old format and we need to distribute a second extension or there's a bug in the support for the old format. I hope to get some answers soon. See h…